Too damn complicated! Let's see, Raymarine screws up its programming, then makes US jump through these ridiculous hoops to fix THEIR mistake? The fix should be freely downloadable! I forgot my username and password for the Raymarine site, OK, got it by email. This is not enough - now to download the fix for their goof, you have to join the "VIP Insider" club. To do this, you have to know both the date you purchased your product and its serial number. I don't have the receipt at hand, and as far as I can tell, getting the serial number will require me to take the unit our of the mount...Some day, SOME manufacturer is going to figure out that unit with a great intuitive UI that uses free NOAA charts on an SD chip, coupled with great customer service, can own this market lock, stock and barrel. Oldgrowth Dave, here is your next career opportunity!