Raymarine sucks!

T

tomtom1941

New member
Just a note to others who are considering upgrading or buying new electronics.

I just spent $6,000 to upgrade my Raymarine C80 to a C90. I stayed with Raymarine because that was what the insurance company would pay for since the C80 is no longer made.

The DSM and transponder were not stolen. The DSM is supposed to work with the new C90. I constantly drops off now and they want $350 to repair it.

Last Raymarine product I buy. Others be warned!
 
I would be on the phone with Corporate or at least regional manager. FLIR pruchased RayMarine, and I know that they want to make it a success. I would go right up to the top at FLIR to start with if you are getting jerked around at the local level.
 
As some folks know, I am not one to cheer on the Raymarine gear but if you already have it installed and it's new, it should be worth a bit of time and money to find a fix. I basically worked out the bugs in our system which was personally important before I replaced it.

I lost too much confidence in my setup and dis-agreed with some of the engineering involved which lead me to Garmin. Sold the old stuff and nearly paid for the new. Your new gear could be ebay'd easily enough and pay for a nice set of other gear if it doesn't work out.

Full story here: http://www.c-brats.com/viewtopic.php?t= ... sc&start=0

Worked for us this spring.

Greg
 
Is perhaps the issue with the DSM an aging problem/repair that could have appeared on the C80? Or is it an incompatibility with the new C90?

If it is aging, then it is your expense... I would consider a newer DSM before a repair...
If it is incompatibility with the C90 I would consider it to be part of the insurance policy replacement and ask them to make it right...
I suspect (based on limited details) that Raymarine will not consider it to be their problem; assuming the C90 is working properly out of the box and is claimed to be compatible with your DSM..
I certainly would follow Bob's advice and get a technician to download the latest revisions for all equipment on your network before spending money on 'repairs'...

Mixing equipment of different generations is always frustrating... Go read PANBO.com and maybe even drop Ben an email asking advice, he has a lot of experience...

I did a quick search on the DSM30 and find folks having problems... FOr example:
http://archives.floridasportsman.com/co ... sm-problem

good luck
 
Thank you all for your posts and suggestions. You have been heard!

Early this morning I received a call from the Raymarine technician stating that his boss had read our posts and was updating the software and changing out some components and sending it to me without cost.

We'll see if this fixes the problem with the new equipment. I felt I owed it to Raymarine to share with you all their change of heart.

Tom
 
Tom, thanks for sharing this. Guess they are listening, even reading the Brats site! :thup

Maybe they do a google every day on "Raymarine" and "Sucks". :mrgreen:

I've got all Raymarine gear except for a Garmin backup plotter/Depth Sounder and, except for having to figure out the GUI stuff, it's worked fine.

Charlie
 
Early this morning I received a call from the Raymarine technician stating that his boss had read our posts and was updating the software and changing out some components and sending it to me without cost.
Click to expand...

Satisfying to hear the scope of who is reading the C-Brats site. A donation to the Tip Jar on the home page of this site is money well worth spending.
 
Agree that giving any component manufacturer a chance to make things right is the best way to go. I have all Raymarine on our boat except a back-up chartplotter. As with any piece of equipment, something can go wrong... at any time. An equipment failure can be frustrating, especially after replacing so much of the system. Good for Raymarine for being willing to help you with this situation.

Best wishes,
Jim B.
 
I have had lots of Raymarine stuff over the years on several boats and always liked it, never had a problem, and have a Raymarine chart-plotter/fish finder/radar unit now on the GetAweigh and they work flawlessly.

I've also had Furuno and can say the same thing about that gear.

I have a backup Garmin chart-plotter with XM Nexrad weather and my autopilot is Garmin as well. I like them both and the little Garmin unit with the weather radar has kept me safe a couple of times on the great lakes.

That said, I know any of the components can be faulty and understand the frustration if you get poor customer service.

I have a great story to tell about Garmin in that regard. My autopilot control (GHC10) has been a little flaky since installed. It appears to lose power sporadically and it's becoming more frequent. After checking all the power connections, I called Garmin customer service and spoke with a technician for a few minutes. They're going to ship me a new unit right away and when I get it, I'll replace the faulty one, package it and send it back. They'll charge my credit card now and credit the card when they receive my unit. That was my choice by the way. I could have just sent the faulty unit to them and they would have sent me a new one with no charge to my card.

I'm very pleased with their action and want to share that with this group.

Now since I've never had an issue with any of the Raymarine equipment on any of my boats I can't say how they would handle something like this but I would hope they would be equally accommodating. If not, that would be a shame.
 
I had a memory battery failure with an older handheld Garmin . It was supposed to last for ten years. About 8 years in, it failed and I called Garmin. They sent a replacement no quetions asked.

I had all Garmin in the plane I built a few years ago. They're expensive, but work.

Thanks to all for your comments.
 
Many of the industries have filters which sort thru news and list servers every day--and some one is assigned to check out the problems. It is an advantage of the internet and those who give good service. Lets hope that this resolves the problem--and you now have the corporate attention.
 
My marina owner and his assistant mounted the antenna puck away from the radar dome, near the rear door, on the roof railing. Neat work that required no holes drilled--and my C70 now works great! It locks onto a satellite within a minute or so. However, I still have to let it initially acquire its signal while stopped.
 
We have an E-120 as the primary display and a Garmin 454S as a back up.

Have never had any problems with either one (Yup, that's why we have a back up :? ) but on the first trip this year going through Deception pass about 5 minutes after firing up both systems, the Garmin was determinedly tracking me about 50 yards into the rock cliff. Not hearing any grinding noises I believed my eyes and the E-120.
Re-booting the Garmin solved the problem.

Anyone else had any funnies like this?

M
 
Upon loss of reception or lets say good reception, any GPS can show some sketchy shifts in position and I have seen it on many systems and in many situations. Thank goodness we have eyes for verification. The more you use your GPS, the easier it is to spot erratic behavior which helps to build more trust for those times when the eyes don't help much.

Turning on your "tracklog" visibility can be helpful as it allows you to see jumps in position as a graphical shift on the screen which really stands out if you get used to seeing normal track behavior.

Greg
 
Coastal Explorer seems to have a habit that if GPS data is corrupt, the track line will go 90 degrees off the chart and then quickly return to the position of the boat. I've never followed the line, but it results in some very long track logs.
 
tpbrady":kp739pdx said:
Coastal Explorer seems to have a habit that if GPS data is corrupt, the track line will go 90 degrees off the chart and then quickly return to the position of the boat. I've never followed the line, but it results in some very long track logs.
Click to expand...

Yeah, but if you figure it out, you're getting incredible economy.... :lol:
 
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