Re: flexible gunnels: a posting of mine described the gunnel condition on our brand-new 22' Angler vs. our old 1991 Cruiser. Rather than the factory fabricated, robust gunnel storage shelf of old, the new design is a pre-fab plastic storage bin screwed into a cutout within the inside vertical face of the gunnel. Except at the ends, this plastic storage bin screws into nothing more than the thin 1/8" fiberglass vertical panel. On the ends the factory provides 2 smallish scraps of untreated plywood for screw backing. The entire interior surface flexes in and out with the push of a finger! My sense is that my thighs pushing out when pulling a crab pot, etc., will flex this surface to the point of gelcoat cracking at the nearest hinge point. I happened to notice the flimsiness of this area during a visit to our dealer during rigging, when they had the bin removed for rigging purposes. I intend to reinforce this area myself, and was picking Dr. Bob's brain for suggestions. The bin insert necessitates the removal of almost all the fiberglass gunnel material below the bin, so there's not much space to work with. My fix will likely include some SS tube in this area. I also remarked that I was bewildered at having to reinforce a working surface on a brand new, fairly expensive boat. This new design looks sleeker than the old (unless you happen to see it disassembled), and is no doubt quicker and easier to build, but in my opinion compromises the quality of the boat. That being said, the new boat has some clear improvements over the old, including grab rails, window quality, electrical system and a few other items. The glass bulkhead door is particularly impressive. In my opinion C-Dory marine has continued to improve and develop their product over time, but is pushing the envelope of manufacturing efficiency past expected levels of quality control at their price point. And with 2 units of the same hull model under my belt, I'd say I'm right in the middle of their target market. Here's the good news: I love tinkering and intend to have fun with this project! Cheers! Mike.
From E.Q. - Possible status change
- Thread starter Les Lampman
- Start date
Bill.Secure
New member
Another possible dealer change... examination of the factory web site no longer lists Cutter Marine (East Baltimore, MD) as a dealer. Another company called "Sail Annapolis" (off of 1st Street in Annapolis, MD), now shows as the only Maryland dealership.
Bill
Edgewater, MD
Bill
Edgewater, MD
I think C-Dory has some major problems. Despite two "surveys" and two years of hearing complaints about quality control, the same problems still exist. In the shift to higher production and bigger dealerships and faster turover, the factory is standing to lose the loyalty of the very people that built it's original reputation. In the rush to get boats out the door, they are being delivered with parts missing, defects, etc. Even their newest dealerships are complaining, and loudly. If it were up to me, Jeff Messmer would be enticed back to C-Dory ot clean up the mess. Jeff has the deserved reputation of answering phone calls, dealing effectively with complaint issues, and working successfully with dealers.
Here in Channel Islands Harbor, Oxnard, CA, I put C-Dory together with Catalina Yacht Brokerage, some of the most knowledgeable boat people around. The are the builders of Catalina Yachts, located here in Los Angeles. They have four locations to sell boats in So. Cal. and have already moved quite a few C-Dorys. I interact with their manager in Channel Islands frequently because they also manage the boatyard in which I store my boat. I see the condition of the boats arriving from the factory, and I hear the comments and complaints. C-Dory could not find a better sweetheart deal than having them as a dealer, and should be taking action on the complaints and suggestions they give. I certainly hope C-Dory management is listening and taking note. This problem has gone on for way too long.
Here in Channel Islands Harbor, Oxnard, CA, I put C-Dory together with Catalina Yacht Brokerage, some of the most knowledgeable boat people around. The are the builders of Catalina Yachts, located here in Los Angeles. They have four locations to sell boats in So. Cal. and have already moved quite a few C-Dorys. I interact with their manager in Channel Islands frequently because they also manage the boatyard in which I store my boat. I see the condition of the boats arriving from the factory, and I hear the comments and complaints. C-Dory could not find a better sweetheart deal than having them as a dealer, and should be taking action on the complaints and suggestions they give. I certainly hope C-Dory management is listening and taking note. This problem has gone on for way too long.
mikeporterinmd
New member
Bill.Secure":454jxvrw said:
Cutter was reportedly the largest C-Dory dealer in the country. Dunno
if that's true or not.
Mike
Also gone off the list is TradeWind Inflatables. TradeWind was having problems with the quality of boats they were getting from C-Dory. So C-Dory told them to repair them and they would be reimbursed under warranty. Time came for C-Dory to pay and for some reason they decided that they didn't have to. So Tradewind sued and won. Needless to say TradeWinds no longer sells C-Dory boats in Southern California.
Bill
Bill
starcrafttom
Active member
I go away for a few days and all hell breaks loose.. Without me! I cannot understand what c-dory is thinking unless pressure from another dealer, that does move more boats, is being applied. or that C-dory see's that Les could double his sells if he wanted to but choices not to. How could anyone in their right mind threaten Les with pulling his dealership? More than any other dealer les has been a driving force with c-dory. Les made our purchases of the SusanE not only a dream come true but the most enjoyable, stress free purchase of our life. I have never had a car dealer spend as much time with me on deliver day as les and company did. Whenever I needed help with my dory or any component of the package, electronics, engines, downrigger, etc.. Les has always had the time to answer my question and point me in the right direction. When my Raymarine auto pilot was having problems Les spent a lot of time on the phone helping me work thru the menu checking this and that until it was fixed. I have les do all my engine work. I know that if I send it to les it will be done on time and done right. I will not have any surprises when I pick it up either. I cannot say enough about not only les but Cathy and the whole group down there. Cathy has helped us several times with warranty paper work on the engines and has gotten answers out of Honda when I could not and she should not be over looked as a tremendous part of E.Q. marine.
I understand why les likes the size of his operation and I find it very enduring that he keeps it that way. Let’s face it if Les wanted to double his sells and output he could easily do so. I am sure that he could sell tomcats, rangers, and any other brand he wanted to at three times his current rate. But then he would not have the time to field my calls.
I have come in on this at a late date and I am sure that C-Dory marine has been flooded with calls and Emails in the last few days. I have left a message with les and Cathy that if they need me to call write or bludgeon anyone at c-dory all he has to do is ask and provide a name.
In retrospect maybe all the changes and quality problems around c-dory are why so many other fine boats are being discussed here so much recently.
I understand why les likes the size of his operation and I find it very enduring that he keeps it that way. Let’s face it if Les wanted to double his sells and output he could easily do so. I am sure that he could sell tomcats, rangers, and any other brand he wanted to at three times his current rate. But then he would not have the time to field my calls.
I have come in on this at a late date and I am sure that C-Dory marine has been flooded with calls and Emails in the last few days. I have left a message with les and Cathy that if they need me to call write or bludgeon anyone at c-dory all he has to do is ask and provide a name.
In retrospect maybe all the changes and quality problems around c-dory are why so many other fine boats are being discussed here so much recently.
We moved to Florida in 2004. I discovered C-Dorys sold by Three Rivers Marine at a craft fair in New Port Ritchie , FL. My wife loved the looks! (Anytime I want to buy a C-Dory, she is ready). My little (younger) brother has had boats for 50 years. I like his boating style. Small aluminium boats, lots of hikes and exploring on shore.
Being new to boating, I joined a boat club. My two favorite boats were a 21' Wellcraft bowrider and a 22' Sea Hawk cuddy cabin. Both had 225 HP outboards and deep displacement, 3 feet? The only places we could explore had a dock. After a few times, we had been everywhere we could go in the boats. A nice day trip cost $100 for gas. Not fun!!!!!!!!
Shallow draft. Indestructible. Fuel efficient. Trailerable. Simple. Comfortable. Utilitarian. Doesn't this pretty much describe C-Dorys? This is the kind of boat I like.
This Friday we are driving to Michigan to pick up our new boat. This is the closest dealer to us for this boat. The cost is over $25K for a 15 foot aluminium boat. The 16 ft C-Dory cruiser was also a top choice. We have gone to CD gatherings. We were never able to get a ride on a 16 or 22 cruiser from an owner or dealer. For a variety of reasons, partly because of this, we decided on a day boat, still not cheap.
I will shortly retire. We have decided to buy a boat instead of a second home. Boating is not my only interest. The 22 cruiser has been at the top of our short list ( I have a number of very specific criteria for whatever boat I wind up buying), but the C-Dory 22 cruiser certainly is not now the only one.
I FEEL THE NUMBER ONE C-DORY DEALER IN THE WORLD IS EQ MARINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Les and Dusty can outfit a C-Dory, or any cruiser, better than ANYONE! I have particularly used Dusty's insights to choose what I NEEDED in a boat. The depth of his knowledge is amazing! Where did Byrdman buy his Rosborough? EQ tells people up front on their website that they will outfit boats at EQ speed. If you want your boat in a hurry, buy it elsewhere. Done right takes a little more time.
Wefings is probably number two dealer in the country.
I have owned businesses. Any business basically is selling a commodity. We can buy the same thing anywhere. Good, or should I say successful, businesses sell customer service, price being a constant.
A company must make a profit to stay in business. EQ will always be successful, because part of what they sell is love. I think C-Dory needs EQ more than EQ needs C-Dory.
Please excuse the drivel. This is just my $0.02.
Being new to boating, I joined a boat club. My two favorite boats were a 21' Wellcraft bowrider and a 22' Sea Hawk cuddy cabin. Both had 225 HP outboards and deep displacement, 3 feet? The only places we could explore had a dock. After a few times, we had been everywhere we could go in the boats. A nice day trip cost $100 for gas. Not fun!!!!!!!!
Shallow draft. Indestructible. Fuel efficient. Trailerable. Simple. Comfortable. Utilitarian. Doesn't this pretty much describe C-Dorys? This is the kind of boat I like.
This Friday we are driving to Michigan to pick up our new boat. This is the closest dealer to us for this boat. The cost is over $25K for a 15 foot aluminium boat. The 16 ft C-Dory cruiser was also a top choice. We have gone to CD gatherings. We were never able to get a ride on a 16 or 22 cruiser from an owner or dealer. For a variety of reasons, partly because of this, we decided on a day boat, still not cheap.
I will shortly retire. We have decided to buy a boat instead of a second home. Boating is not my only interest. The 22 cruiser has been at the top of our short list ( I have a number of very specific criteria for whatever boat I wind up buying), but the C-Dory 22 cruiser certainly is not now the only one.
I FEEL THE NUMBER ONE C-DORY DEALER IN THE WORLD IS EQ MARINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Les and Dusty can outfit a C-Dory, or any cruiser, better than ANYONE! I have particularly used Dusty's insights to choose what I NEEDED in a boat. The depth of his knowledge is amazing! Where did Byrdman buy his Rosborough? EQ tells people up front on their website that they will outfit boats at EQ speed. If you want your boat in a hurry, buy it elsewhere. Done right takes a little more time.
Wefings is probably number two dealer in the country.
I have owned businesses. Any business basically is selling a commodity. We can buy the same thing anywhere. Good, or should I say successful, businesses sell customer service, price being a constant.
A company must make a profit to stay in business. EQ will always be successful, because part of what they sell is love. I think C-Dory needs EQ more than EQ needs C-Dory.
Please excuse the drivel. This is just my $0.02.
Scot Reynolds
New member
Hello everyone,
Here are a few comments about our efforts around quality, and our valued employees, each individual with a name and a family. I respect our employees and object to them being referred to as “nameless and faceless”. Since Rich and I took over, we have provided over 100 additional jobs and now have more than 120 employees. We have also been able to provide them with health insurance, which was not being done when we took over.
Providing for the needs of C-Dory employees is the principle motivating factor behind our efforts. I am well aware that we cannot meet our needs without meeting the needs of our valued customers. Although we have made some mistakes and it has been a challenge to keep the quality high, we are here every day working to make improvements.
Here are some of the things we’ve done:
•Hired a quality engineer in the person of Thomas Broschart. He came to us after a long tenure with Grand Banks Yachts.
•Created a bill of materials for each boat.
•Documented production steps for each model with instructions and photographs.
•Made significant efforts to rectify warranty issues. These efforts include personal attention from me and my staff.
•This summer we went through an extensive certification process of all C-Dory models to the National Marine Manufacturers Association quality standards for the first time.
•We also achieved CE approval, which consists of an in-depth inspection of our manufacturing processes and allows us to sell boats in Europe.
At the beginning of 2007 we started sending CSI surveys to customers who purchased new boats from our dealers. These surveys give the customers an opportunity to tell us how they like their boat and dealer. I am pleased to report that we have received a rating of 9.375 (out of 10) from our customers this year. We have learned how we can do better from these surveys and we also see that our many efforts to improve quality are yielding positive results.
In the 7 years of our involvement over 1,200 boats have been built and sold. I have personally met many of these customers and find them all to be high-quality people. We look forward to building C-Dorys for many more customers just like them. I have heard very positive feedback, including recently, about how much they love their boats.
Going forward, I will continue to learn much from each of your comments and I appreciate your suggestions.
Sincerely,
Scot Reynolds
President, C-Dory Marine, Inc.
Here are a few comments about our efforts around quality, and our valued employees, each individual with a name and a family. I respect our employees and object to them being referred to as “nameless and faceless”. Since Rich and I took over, we have provided over 100 additional jobs and now have more than 120 employees. We have also been able to provide them with health insurance, which was not being done when we took over.
Providing for the needs of C-Dory employees is the principle motivating factor behind our efforts. I am well aware that we cannot meet our needs without meeting the needs of our valued customers. Although we have made some mistakes and it has been a challenge to keep the quality high, we are here every day working to make improvements.
Here are some of the things we’ve done:
•Hired a quality engineer in the person of Thomas Broschart. He came to us after a long tenure with Grand Banks Yachts.
•Created a bill of materials for each boat.
•Documented production steps for each model with instructions and photographs.
•Made significant efforts to rectify warranty issues. These efforts include personal attention from me and my staff.
•This summer we went through an extensive certification process of all C-Dory models to the National Marine Manufacturers Association quality standards for the first time.
•We also achieved CE approval, which consists of an in-depth inspection of our manufacturing processes and allows us to sell boats in Europe.
At the beginning of 2007 we started sending CSI surveys to customers who purchased new boats from our dealers. These surveys give the customers an opportunity to tell us how they like their boat and dealer. I am pleased to report that we have received a rating of 9.375 (out of 10) from our customers this year. We have learned how we can do better from these surveys and we also see that our many efforts to improve quality are yielding positive results.
In the 7 years of our involvement over 1,200 boats have been built and sold. I have personally met many of these customers and find them all to be high-quality people. We look forward to building C-Dorys for many more customers just like them. I have heard very positive feedback, including recently, about how much they love their boats.
Going forward, I will continue to learn much from each of your comments and I appreciate your suggestions.
Sincerely,
Scot Reynolds
President, C-Dory Marine, Inc.
Scott,
Thank you for steping foreward and your reply. I am sure that there are efforts being made to address the quality control issues. The NMMA is a good step, and addresses a number of the issues where my 2006 Tom Cat did not meet ABYC standards. It sounds like a long time to get that certification and I am sure took many man hours, since I had been assured that is was " comming shortly" last year.
This still leaves us as boat owners a bit in the open with some very specific issues, which are not covered in the certification process and I will bring them directly to your attention:
First is the use of ferrous metal "L" brackets and various equiptment which are screwed directly into cored structures--including the bottom of the C Dory 25 hull. As you know this had resulted in core water intrusion.
Second is the lack of removing core material around the various holes in the deck and other cored structures (including the bottom), replacing this with an epoxy filler, and then smooth drilling the hole to accept the fitting.
Example would be a raw water pick up. Another example is the hole where the windlass allows the chain to pass thru the foredeck. Finally an example is limber holes which are cut in plywood or cored materials to allow bilge water to pass. Finally any holes in a wood cored transom (or any cored material for that matter), such as drain holes, or engine bolt holes on factory rigged boats.
Since these have been common problems on certain models, your stepping up to the plate to extend warantee to second owners of these hulls would seem warrented.
I have to assume that electrical problems have been addressed --I found another one today on the CD 25--where two #14 wires were pressed into a #10/12 but connector, and the wire going out was a #16 wire--In this case a # 10/12 to #14/16 conversion butt connector should have been used. Also the connectors used in the bilge need to have adhesive shrink wrap either in the connector, or adhesive shrink wrap tubing placed over the fittings connection.
You are certainly to be lauded for providing 100 new jobs and providing health benefits. However, this thread was about the pressure on dealers to floor boats beyond their capacity to sell in a down market (the origional post was deleated and a milder substitude edited). This is not just one dealer. How is this being addressed? I know that you don't want to lay off employees, but there are a lot of the big manufactuers who are laying off and down sizing currently because of the slow market.
I know a I poise a lot of difficult questions, but I am sure that you have read this, know that there may be a limit in this market for the specific type of boat which the C Dory line is. There is also a preception of specific problems in older boats.
Thank you for your response and continued interaction with the C Brat group--who are indeed your best salesmen saleswomen. There is a fierce brand loyality for those who love these boats.
Bob Austin
Thank you for steping foreward and your reply. I am sure that there are efforts being made to address the quality control issues. The NMMA is a good step, and addresses a number of the issues where my 2006 Tom Cat did not meet ABYC standards. It sounds like a long time to get that certification and I am sure took many man hours, since I had been assured that is was " comming shortly" last year.
This still leaves us as boat owners a bit in the open with some very specific issues, which are not covered in the certification process and I will bring them directly to your attention:
First is the use of ferrous metal "L" brackets and various equiptment which are screwed directly into cored structures--including the bottom of the C Dory 25 hull. As you know this had resulted in core water intrusion.
Second is the lack of removing core material around the various holes in the deck and other cored structures (including the bottom), replacing this with an epoxy filler, and then smooth drilling the hole to accept the fitting.
Example would be a raw water pick up. Another example is the hole where the windlass allows the chain to pass thru the foredeck. Finally an example is limber holes which are cut in plywood or cored materials to allow bilge water to pass. Finally any holes in a wood cored transom (or any cored material for that matter), such as drain holes, or engine bolt holes on factory rigged boats.
Since these have been common problems on certain models, your stepping up to the plate to extend warantee to second owners of these hulls would seem warrented.
I have to assume that electrical problems have been addressed --I found another one today on the CD 25--where two #14 wires were pressed into a #10/12 but connector, and the wire going out was a #16 wire--In this case a # 10/12 to #14/16 conversion butt connector should have been used. Also the connectors used in the bilge need to have adhesive shrink wrap either in the connector, or adhesive shrink wrap tubing placed over the fittings connection.
You are certainly to be lauded for providing 100 new jobs and providing health benefits. However, this thread was about the pressure on dealers to floor boats beyond their capacity to sell in a down market (the origional post was deleated and a milder substitude edited). This is not just one dealer. How is this being addressed? I know that you don't want to lay off employees, but there are a lot of the big manufactuers who are laying off and down sizing currently because of the slow market.
I know a I poise a lot of difficult questions, but I am sure that you have read this, know that there may be a limit in this market for the specific type of boat which the C Dory line is. There is also a preception of specific problems in older boats.
Thank you for your response and continued interaction with the C Brat group--who are indeed your best salesmen saleswomen. There is a fierce brand loyality for those who love these boats.
Bob Austin
Scot Reynolds
New member
Hi Bob,
Thanks for your quick reply to my post. I would like to address some of your concerns directly although some issues may require more time and attention than this forum allows.
We have made specific efforts around the use of ferrous metal "L" brackets. We have greatly reduced the number of "L" brackets needed in the boats and when they are necessary we now use stainless steel "L" brackets. We have received calls from customers concerned about their ferrous metal brackets and we respond by sending them replacement brackets made of stainless steel. Our records indicate that we have mailed over 200 SS brackets to date.
Although we have made many efforts to resolve warranty issues and improve quality, some things will continue to occur and we will respond to the best of our ability. If there are any unresolved warranty claims that you or anyone else is aware of please contact your dealer or the factory so we can begin handling them.
The question you posed to me about how we are addressing dealer relations is really an internal matter and should be handled outside of this public forum. I will only point out that we do not "pressure dealers to floor boats beyond their capacity to sell". Any reports of our dealer relations that come through this site would reflect only one side of the story.
Thanks again for your excellent suggestions. I realize my answers only partially address the issues but I feel they are beneficial and worthwhile.
Sincerely,
Scot Reynolds
Thanks for your quick reply to my post. I would like to address some of your concerns directly although some issues may require more time and attention than this forum allows.
We have made specific efforts around the use of ferrous metal "L" brackets. We have greatly reduced the number of "L" brackets needed in the boats and when they are necessary we now use stainless steel "L" brackets. We have received calls from customers concerned about their ferrous metal brackets and we respond by sending them replacement brackets made of stainless steel. Our records indicate that we have mailed over 200 SS brackets to date.
Although we have made many efforts to resolve warranty issues and improve quality, some things will continue to occur and we will respond to the best of our ability. If there are any unresolved warranty claims that you or anyone else is aware of please contact your dealer or the factory so we can begin handling them.
The question you posed to me about how we are addressing dealer relations is really an internal matter and should be handled outside of this public forum. I will only point out that we do not "pressure dealers to floor boats beyond their capacity to sell". Any reports of our dealer relations that come through this site would reflect only one side of the story.
Thanks again for your excellent suggestions. I realize my answers only partially address the issues but I feel they are beneficial and worthwhile.
Sincerely,
Scot Reynolds
:beer Scot Reynolds
New member
I have recently read a post relating to our old dealer TradeWind Inflatables. The report that we side-stepped warranty claims or that amounts owed to that dealer are unpaid is erroneous. All warranty claims were paid long ago.
The information stating that TradeWinds prevailed in a law suit is also incorrect. The fact is that we reached an amicable settlement and shook hands.
Scot
The information stating that TradeWinds prevailed in a law suit is also incorrect. The fact is that we reached an amicable settlement and shook hands.
Scot
Scot Reynolds
New member
Thanks to Warren for being ready to move on. We are definitely having a party at the Seattle Boat Show! Quite a few people have joined the C-Dory crowd over the last 9 months so I'm sure we will need more tables and chairs and food and beverage!
We have already had planning sessions to discuss preparations.
We can't wait to see you all here again.
Scot
We have already had planning sessions to discuss preparations.
We can't wait to see you all here again.
Scot
Scot,
Thanks for your addressing some of the questions and concerns brought up in this thread and others. It's vital that someone from C-Dory Marine Group should step up and represent the view of the company on this site as well as acknowledge the many questions and concerns regarding quality, company direction et al. I think it's great that the President of the company would be that point person.
Thanks for stepping up to the plate. IMHO, it's a very positive step.
Peter
Thanks for your addressing some of the questions and concerns brought up in this thread and others. It's vital that someone from C-Dory Marine Group should step up and represent the view of the company on this site as well as acknowledge the many questions and concerns regarding quality, company direction et al. I think it's great that the President of the company would be that point person.
Thanks for stepping up to the plate. IMHO, it's a very positive step.
Peter
Scott,
Thank you again. I understand your decisions to not address certain aspects in a public forum. We do hear the dealer side of the stories.
The issue with the brackets is not only that they are ferrous metal--but more important is that any brackets or equiptment is screwed directly into the cored bottom of the hull or into cored deck structure. The issue remains that any screw into the bottom of these hulls will be a place where rot will begin. Just today I found that the screws on the washdown pump had not been sealed and there was rot in the bottom of the hull. I have the capability to fix these items. There are many C Dory owners who do not. Have you eliminated all screws into the bottom of the boats?
If you don't have time to address the issues about cored hulls how about your quality control person addressing that. It would only take a few words of re assurance that C Dory is no longer putting holes which are not adequately sealed thru cored hulls and decks.
Regards,
Thank you again. I understand your decisions to not address certain aspects in a public forum. We do hear the dealer side of the stories.
The issue with the brackets is not only that they are ferrous metal--but more important is that any brackets or equiptment is screwed directly into the cored bottom of the hull or into cored deck structure. The issue remains that any screw into the bottom of these hulls will be a place where rot will begin. Just today I found that the screws on the washdown pump had not been sealed and there was rot in the bottom of the hull. I have the capability to fix these items. There are many C Dory owners who do not. Have you eliminated all screws into the bottom of the boats?
If you don't have time to address the issues about cored hulls how about your quality control person addressing that. It would only take a few words of re assurance that C Dory is no longer putting holes which are not adequately sealed thru cored hulls and decks.
Regards,
Scott: I also thank you for your reply. I have met you and been treated very well by you personally and your staff during past service visits. This was part of our recent decision to buy another C-Dory. As the owner of a small business, I also understand growing pains, and how lonely it can be when the buck stops on your desk. We do love the new boat and have gotten tons of compliments wherever we go. EQ Harbor service was hugely helpful and is a fine representative of your product. I humbly suggest keeping them as a dealer at all costs. Regards, Mike Stevens.
Scot,
Thanks very much for speaking out on this site. It is refreshing and badly needed. Speaking only for myself, I understand that no product is going to be perfect and no product can be made to satisfy everybody. There will always be issues with a product whether it is a boat, a car or a house. My own 2006 cruiser had a minor problem that was caused by what appeared to be sloppy work and ended up costing C-Dory an unnecessary $700 in warranty coverage. Getting that warranty work done is another story and one I'd be happy to address with you in private.
Having said all that I am very happy with C-Cakes and continue to recommend C-Dorys to folks that stop and ask about the boat. I am particularly glad to see you address QC issues because I and all C-Dory owners have a vested interest in the boat's reputation.
This group is C-Dory's biggest support group, best sales group, and most harsh critics. We need to know that someone at the factory is paying attention and worry that we will be treated dismissively as appeared to be the case not too long ago.
Thanks again for coming on the site and please stay with us.
Now how do I get those Stainless Steel "L" brackets to replace the rusty ones in my cabin??
Thanks very much for speaking out on this site. It is refreshing and badly needed. Speaking only for myself, I understand that no product is going to be perfect and no product can be made to satisfy everybody. There will always be issues with a product whether it is a boat, a car or a house. My own 2006 cruiser had a minor problem that was caused by what appeared to be sloppy work and ended up costing C-Dory an unnecessary $700 in warranty coverage. Getting that warranty work done is another story and one I'd be happy to address with you in private.
Having said all that I am very happy with C-Cakes and continue to recommend C-Dorys to folks that stop and ask about the boat. I am particularly glad to see you address QC issues because I and all C-Dory owners have a vested interest in the boat's reputation.
This group is C-Dory's biggest support group, best sales group, and most harsh critics. We need to know that someone at the factory is paying attention and worry that we will be treated dismissively as appeared to be the case not too long ago.
Thanks again for coming on the site and please stay with us.
Now how do I get those Stainless Steel "L" brackets to replace the rusty ones in my cabin??