Lets keep track of Good and Bad Customer Service

Techron additive in the bottle has cured sick carbs for me a couple times. Worth a try though I suspect yours will need to be rebuilt.
 
Apparently Browns marine is back in business. Hooray. They were really good before the storm wiped them out. Haven't used the new back-in-business Browns yet. I hope they are still as good as before.
 
If the jets or any passages etc are clogged, I doubt anything but a disassembly and rebuild will remedy it. Soaking in a hydostatic tub and a rebuild will usually save damaged carbs.
 
I just had the twins serviced by Chris at Forsch Marine here in Sidney. I had a bit of problem getting Thalassa to him during the week so he picked it up yesterday morning and brought it back to me at the end of the day all serviced at a fair price and a great job. No charge for the pick up. Would be a great go to person for anyone who runs into mechanical trouble passing through the area. Excellent service :thup :thup :thup
 
I have recently been researching the cruising opportunities of Central to Eastern Washington, (Columbia River, the Snake River from the junction with the Columbia up to Lewiston ID, and the Columbia from that junction, up river to Priest Rapids dam.)

One of the sources for water travel in some of the less charted waters is a place called Fish-N-Maps. You may have seen these, a folded ~4x9" white, plastic type of paper printed in mostly blue and some red.

After calling Fish-N-Maps in Colorado, and talking to them I was directed to their website, with the right names to look for, the ordering was easy and their map/charts were here in a few days. They are very good at documenting what is under the surface, and the bottoms are drawn topographically in considerable detail.

Web Site: fishnmap.com
e-mail for information: info@fishnmap.com
Good service, reasonable prices: Fish-n-Map Co.

Harvey
SleepyC:moon
 
I'd give a big :thup to Blue Sea Systems. I've called and e-mailed them several times over the past few weeks with questions regarding my electrical configuration and our installation of their Add-A-Battery kit, which included an ACR. Their responses to my e-mails were detailed and clearly understandable, and their technical support phone service was friendly and equally excellent. Never did they seem flustered by what might have sounded as rather stupid questions. As a result, our new battery management system works wonderfully. I wish Raymarine would learn from the excellent example set by Blue Sea!

Rob
 
RobMcClain":3ozs6w8u said:
I'd give a big :thup to Blue Sea Systems.
Click to expand...

I'm in hearty agreement. I, too, have called their tech support and received excellent, non-rushed, non "canned" information. A real pleasure to do business with folks like Blue Sea.

Sunbeam

PS: And with said information, I was able to wire up my ACR so there was no "small draw" when the battery switch is off (as there usually is). Works much better for my set-up and it was their tech support who gave me the idea (I thought I had to put a small switch in the ACR wire, but they took it a step further and actually got to the bottom of my issue).
 
I had occasion to call Kodiak Trailer Brakes in Texas for some advice. Their customer service, Cameron and Kevin, was great. Knowledgeable, willing to work through a problem and very easy to deal with. The experience was good enough for me to write a letter to the company owner with thanks. Most of us who have EZ Loader trailers have Kodiak brakes. So if you need to talk with somebody about your Kodiak brakes I recommend them.
 
colobear":1356khvw said:
I had occasion to call Kodiak Trailer Brakes in Texas for some advice. Their customer service, Cameron and Kevin, was great. Knowledgeable, willing to work through a problem and very easy to deal with.
Click to expand...

I could have written this (and probably should have!). I had a vexing problem on my trailer last summer, and ended up needing to contact both Kodiak and Tie Down (I had some components from each company in my braking system, and needed tech help in pinpointing the problem(s)).

The folks at Kodiak could not have been more helpful (Kevin's name rings a bell). In contrast, Tie Down was frustrating to talk to, and they seemed to focus on the fact that I had some Kodiak/non-Tie Down components (as if surely that must be the problem). After a few tries, I hung up in frustration (and the fellow at the shop who was also listening felt the same). Kodiak was not bothered that I had some "other" components in my system and focused on helping me; they didn't get defensive about their products possible being a cause of the problem.

In the end, the failed parts (there were two) were both of the Tie Down ones (ironically). I believe one was caused by the faulty work done at the original trailer shop that worked on the trailer (which I had questioned and the shop had poo-pooed); best guess is the second one was just defective (possibly the first problem affected it, but it doesn't seem logical).

So.... two thumbs up for Kodiak!

Sunbeam
 
I started a similar thread on another non related forum...

Here's the response from the moderator.

"The site rules are clear when it comes to vendor disputes and a thread encouraging others to vent about, or call out a vendor is simply not allowed. If you have any questions concerning this action please contact any site team member. "

Interesting.
 
Wandering Sagebrush":2g82lajs said:
I started a similar thread on another non related forum...

Here's the response from the moderator.

"The site rules are clear when it comes to vendor disputes and a thread encouraging others to vent about, or call out a vendor is simply not allowed. If you have any questions concerning this action please contact any site team member. "

Interesting.
Click to expand...
I know of other forums with similar rules also. One potential issue with the "bad" customer service reports is that the vendor often doesn't know of the report and hence doesn't have a chance to reply with their side of the story. It's possible that an upset customer can slander a vendor and that the site owners could be potentially sued or otherwise hassled by that vendor. Hence, many sites simply don't permit complaints against a specific vendor.

For pretty much every product I own, I can find some vociferous complaint somewhere online written by someone who thinks they were screwed over by a particular vendor. It's human nature that people who are upset are more likely to report on it that people who are happy. Hence, I take negative reports with a grain of salt (unless I see a pattern with multiple similar complaints). The positive reports are what I look for. For the most part this thread has been on positive experiences and I think that reflects well on both the site moderators and the site participants.
 
Sportcraft Marina has a big thumbs up from us! :thup

Ryan has willingly spent countless hours: facilitating factory changes to our new C-Dory 23V. He stands behind anything that his company sells. These days a good dealer is priceless and sportcraft is an honest high quality business.
 
We bought our boat from Les at EQ marine. They were wonderful to work with. Les and his mechanic spent lots of time with us showing how everything works, how to maintain and service things ourselves and being very personable. Meanwhile I know they are extremely busy with the Marinauts, but they never seemed rushed when talking and showing us around. :thup :thup
 
I've been thinking about my last post, and.... maybe I should not have said anything about Tie Down in it. I probably wouldn't have except I was contacting them at the same time as Kodiak (same problem), and so the two come up together in my mind. It's entirely possible Tie Down were just having a bad day (I know I do), and anyone can have a defective part. Also, at least one of my problems was caused by shoddy installation, which they have no control over. Since I can't go back and edit what I said, perhaps everyone can take it with the aforementioned grain of salt. It was accurate, but perhaps not representative. Also, I did like the design of the Tie Down actuator, even though it happened to be defective.

On the other hand, the "above and beyond" great service from Kodiak seems to be repeated :thup (they even offered to overnight me parts without knowing for sure it was their gear causing the problem - I had them hold off on that but they were ready to roll with it).

By the way, I replaced the actuator with a Titan I had shipped in (I was broken down in Montana.... bit hard to find trailer parts where I was!), and one of the tech fellows at Titan spent quite a bit of time with me on the phone, and was very helpful. Also their tech documents were easy to access online. So thumbs up to Titan as well (although I'm not quite as fond of the design of the actuator, it has worked flawlessly).

Again, I apologize for being negative. I did feel a bit funny about it after I wrote it.

Sunbeam
 
Thursday morning. Friday Harbor. Raymarine MFD (display) goes on the blink (literally, just blinking on and off, without ever going to the chart display.) Tried to call Waypoint electronics in PA, no response. Called west Marine in Port Townsend, got Raymarine number and called tech support and got instructions to do a fix --> "Factory Reset" but that was the first step, the rest got in line and we are not to far off plumb now.

West Marine in PT :thup :thup
Raymarine :thup
Waypoint Electronics :? The phone number on their website is not connected.

Harvey
SleepyC:moon

SunSet_MystryBay_SleepyC_2009_177.thumb.jpg
 
Gelcoat/fiberglass repair-I recommend Tim Jones, d/b/a Pacific Fiber Finish. Tim used to work at the C-Dory factory in Auburn. He just repaired a gazillion holes and abrasions on our 20 year old former fishing machine. He also refinished our cabin roof and brow and the dash as well. Apparently he is primarily a mobile service, although he does have a shop in Tacoma. In addition to fiberglass repair he also
does bottom painting and detailing. Their web site is pacificfiberfinish.com

phone: 206 380-4749
 
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