C Dory cancelling dealers

I think my anger over the Wright family running the company is their lack of customer support...they do not return e-mail, answer questions or act as if they have any interest in folks after they have made the sale...they just sorta drop out of sight.... sorry if you do not like what I say about your friends... they sure are not my friends... heck they have no idea who we are... I am just disappointed in their lack of participation after having such good companies support us.....and now we have a dud...

And yes they are building the boat....but I am really sure if they did not someone else would buy the molds....and hopefully be more service orientated...

This is just my opinion... I have never met them, or talked to them..I have sent them several e-mails...but of course...


Joel
SEA3PO
 
Well, I've been out of town a while and look what I've missed.

I've watched the C-Dory line since 2005 when we bought Journey On. It's gone through 4 manufacturers since then, but still is made. This time by people who are boat builders, not salesmen or dealers.

So why are we interested, especially by people who have a 10 and 12 and even older C-Dories? Well, this is a place where people can show their love for the brand. And they do. This in spite of the fact that we don't need factory support; most of the things I've replaced don't come from C-Dory. So what factory support do we need? We own a C-Dory because it's simply, don't we?

I've called the present factory a time or two. I'm not certain who I talked to, but I do know that I got my question answered. Also, the C-Dorys are still being built and upgraded; witness the molded interior. And, realize that C-Dorys are a niche market.

I'm glad that new C-Dorys are still with us. I hope the C-Dory factory owners stay in business for a long time and I wish them good luck. The dealer issue is up to them and the dealer; dealers come and go, some for no good reason.

Boris
 
SEA3PO":1ecs2z7z said:
I think my anger over the Wright family running the company is their lack of customer support...they do not return e-mail, answer questions or act as if they have any interest in folks after they have made the sale...they just sorta drop out of sight.... sorry if you do not like what I say about your friends... they sure are not my friends... heck they have no idea who we are... I am just disappointed in their lack of participation after having such good companies support us.....and now we have a dud...

And yes they are building the boat....but I am really sure if they did not someone else would buy the molds....and hopefully be more service orientated...

This is just my opinion... I have never met them, or talked to them..I have sent them several e-mails...but of course...

Joel
SEA3PO

Joel, and all, a couple of comments.

First, +1 on what Ordutch1975 said - the build quality of C-Dorys under the Wrights with Greg Little has never been better. We have seen this first hand at the factory. Both in 2015 and 2016, the factory was mostly full of C-Dory 22s, with fewer Sea Sports and TomCats on the floor, and we were shown many of the improvements they have implemented.

Second, the Wrights have opened up the factory for the last two years for the Bellingham CBGT which we hosted, and will do so again for the 2017 CBGT which Catman will host in August. They have been most gracious and very cordial personally.

Finally, I have the same feelings that have been expressed on this thread. The Wrights SHOULD offer factory sales and service, that was the model for years when C-Dory was stable and more successful. The Wrights SHOULD be more proactive in promotion and advertising the C-Dory line as the manufacturer. The Wrights SHOULD at least respond to C-Dory owner calls and emails, since potential purchasers always find C-Brats and take what current owners say into account in the purchase decision. The Wrights SHOULD support dealers like Wefings that C-Brats respect most. The Wrights SHOULD take more advantage of the tremendous support that the C-Brat community could (and used to) provided for the C-Dory line. There are probably other things they "should" do as we see things as owners.

BUT and this is the big BUT - it is their company to run according to their business philosophy, whether we approve or not. Our criticisms are really just farting in the wind!

We also should at least grudgingly be grateful that they are continuing to manufacture C-Dorys in light of higher manufacturing costs and lower demand due to the necessarily higher prices that make used boats more attractive financially.
Every time some potential buyer posts here and is told by the C-Brat community that he really should only consider buying a used boat, we drive one more nail in the coffin. And don't think the Wrights are not aware of this - they are painfully aware.

 
Ordutch1975":2rw4ws0o said:
[
Flooring is a dying thing, fewer and fewer companies offer flooring and certainly not any company that custom builds boats- But what I wonder is why so much animosoty towards the wright family? C-Dory would likely not be around anymore if it were not for them picking it up.

Flooring dried up during the "recession", and GE Capitol stopped doing boat flooring. Not sure that flooring is a dying thing--many boat builders require the dealers to stock boats, and unless the dealer is independently wealthy, he has to pay flooring costs (Flooring is a loan on the boat until it is sold. Flooring eats into any profit the dealer has--and dealers have lots of costs.) A "new" dealer, such as 7 Rivers, who has been rumored to have ordered 4 to 6 new boats for inventory--lets say, five, one of each, has to buy or floor. Dealer cost for one of each would be somewhere between $400,000 and $500,000 for all 5 boats. Flooring cost may be per day, week, month etc--until the boat is sold...

I don't think there is animosity toward the family, but they have not been involved with the C Dory community. Even dealers wait days or weeks to get back an answer to an e-mail--I sent an e-mail several weeks ago--no response yet. The company simply is not in tune with advertising, and dealer relations. Agree that it is a good thing that C Dory was picked up by the Wrights.

Second from those I have spoken too the feedback is that the quality has never been higher with the new boats. The boats are more expensive than they used to be, but they still sell and second maybe with a little more profit they can stay afloat and offset warranty claims and expenses. If this is the attitude we are going to have towards them my guess is we can count on no participation and second maybe at some point the c-dory line will be halted. They have their doors open, you can go visit the factory speak with the owner whatever you like. There are still dealers like Sportcraft around and Ryan over there seems to really like the manufacturer etc. We as a community also need to support the company hence my post about adding seasport etc.

Yes, I believe that the quality is very good now--I have seen some minor quality control issues, which were present in the past, and are still present in new boats.
I don't see any participation from the company in the forum currently. Back a couple of years ago, they were sending me photos to post on the forum--were not interested in getting their own album. They have to come into the modern world to sell more boats--it gives the impression that they don't want to sell more. The reality is that you live within a reasonable distance, apparently have the time and have driven to the factory. Most of us do not have that luxury. They are going to be more attentive to a boat which is on the "assembly line". I certainly would not call them a "custom boat builder". They may do some modifications for a buyer, but these are not custom boats.

C Dory has a Facebook page, but it is not kept up by the factory. Compare to the Ranger Tug/Cutwater Facebook pages.

My guess is what someone else wrote, there is an abundance of used boats and likely more profit / less hassle in that market. You don't have to wait for a boat to be built etc. Its a quicker turn over.

Only a fraction of used boats are sold thru the dealers. Generally consignment is a 10% commission. There is no "flooring cost". Any work/repair on the boat is paid for by the seller. The "profit" for the dealer is significantly lower. Not so sure of a quicker turnover. That can vary--but dealer "cost" is a space on their lot, and time to show the boat. Compare that with the cost a "new" dealer, such as 7 Rivers, who has been rumored to have ordered 4 to 6 new boats for inventory--lets say, five, one of each. Dealer cost on one of each would be somewhere between $400,000 and $500,000. I don't know if your dealer had a stock of one of each or not--but you probably were one of his ideal customers. You know what you walked in and ordered.

I'm sorry maybe I don't know the history but in my eyes as a new consumer to the C-Dory world I could not ask more of my dealer and the builder. Both have been more than willing to do anything I ask and from those who have bought newer C-Dorys and owned previous ones the consensus I hear is that they've never been better. What more do we want?

What do we want? I would like to see a presence of the factory on the forum. They have always been welcomed. I would like to see at least some minimal advertising. A simple brochure for those of us who travel and are asked questions about the boats would be great. I would like to see better dealer and customer support by prompt answering e-mails both from customers and dealer. We have members who call and cannot get a person. In the past factory gave door prizes at events, such as hats, mats, vests etc...I understand that this cuts their profit so they may not want to give even koozies... A price list, with price of the options on the web site would be a real improvement. I look at what Ranger has done--is doing and see a great model there....But Ranger has been innovative with new boats, and now competing with the C Dory line with outboard Cutwatters. (Yes, different hulls, not as efficient, more "fluff" on the interior, and more gadgets to go wrong...)
 
About factory sales and service. This would cut out the major business that the dealers have. If they are any good, they should have full service facilities. Factory sales--basically cuts out the dealer's profits...and no reason to carry the line.

I would be interested in what "upgrades" folks would like to see. And perhaps why they are not putting these upgrades in themselves, or having the local dealer or fiberglass shop put in the improvements.
 
Ok - update to my post after speaking with Ryan and Sportcraft:

1. Flooring is indeed still used - wells bought GE. But there are less companies in the flooring business.

2. He was surprised by hear about wefings.

3. From their perspective the factory is very responsive to the point of being able to call Ron Wright on his cell anytime. He said the factory is more than willing to work with the dealers and help customize or otherwise facilitate anything needed.

4. I was glad to hear he had no intention of dropping C-Dorys and further said the manufacturer likes C-Dorys. From his perspective the Wrights have been great. Additionally he too believes the quality is top notch.

Last but not least I will bring your feedback to them when I visit the factory. If you don't mind I'll quote your comments and provide the ideas and concerns to them. I'll bring back the feedback.

As to dealers I will tell you my impression with Sportcraft is that they provide old school customer service and deals are still a handshake affair. I wanted some electronics 4300$ and they ordered with no money in hand. I dropped off a check later. They ordered my boat not knowing me from jack with 3k deposit no credit check or proof of cash. Every email I send gets responded to within a day and any phone call immediately. When I am in no matter how busy they give me the time listen and respond without me feeling rushed out the door. Sportcraft & particularly Ryan is in my opinion singular old school and a class act...

More to follow after factory tour.

H
 
thataway":19piq9y9 said:
About factory sales and service. This would cut out the major business that the dealers have. If they are any good, they should have full service facilities. Factory sales--basically cuts out the dealer's profits...and no reason to carry the line.

I would be interested in what "upgrades" folks would like to see. And perhaps why they are not putting these upgrades in themselves, or having the local dealer or fiberglass shop put in the improvements.

I will post in next day or two. And of course the factory recommending a dealer as offering good service and fair prices for particular repairs would be entirely adequate.
 
I have said my feelings...more than likely more than I should have...enough said....I will now step back ... everyone knows how I feel and I am sorry if I offended anyone.

Joel
SEA3PO
 
First: I hope they continue building C-Dory's. Yes, my boat is used, Well used (over 1300 hours now, and still in prime condition). And yes, I :love my C-Dory and I :love my Twins.

Moving on: Early this year I did a major bottom cleaning, and some (what turned out to be) minor scratches, and gel coat work. (Yes it took me a long time, but I am slow, and not so old.) In preparation for this, I called the factory for some Gel Coat questions and had a response the same day. Actually twice, because my message got to two different people. Both were quick to reply and helpful with the info.

Historically: Back when Wrights took up the C-Dory molds and began the rebuilding of the mfg process, there was something that kept them from producing the SeaSport line, so, they needed something to keep them in the mfg business. I would assume that would be to keep the staff they had around so if and when they could get back into the SS production, they had good experienced folks on hand. When that worked, and they were able to get back into the SeaSport production, the C-Dory production dropped radically. I remember talking to Ron at the Seattle Boat Show (Jan 2016) and he told me then that they didn't make any money on the C-Dory's. And there it was, pretty plane-Jane, sitting next to a fully tricked out SeaSport with ALL the possible goodies, (LED lighting everywhere, LED headlights under the bow rub rail, stereo on and decorated in "Sportsman fine" for nearly twice the price and said they had sold 2 of them so far. His interest was obviously in selling the SS, not in seeing which one (if equally shown) would sell more of.

Further more: As Pat says, it is their business, to run as they want. Yes we would like to see a lot of things different, but it is their decision, their $$$$ and their future to deal with.

Going Forward: Go C-Dory :thup Go C-BRATS :thup :thup Ra Ra RA :!: :!: :!: our favorite little boats. The ones that can :!: 8) :lol: :thup :thup

Harvey
SleepyC :moon

JC_Lately_SleepyC_Flat_Blue_070.thumb.jpg
 
Harvey - thanks for the history - I had no idea.

Joel - I dont think anyone here feels like you offended anyone. (By the way I love the name SEA3PO)

For me this community is what sold the boat. I believe this is a singular community in the boating world much like VW busses have such loyalty and a very similar community. Just came up with a good name C-Bus :-)

I dont think used kills new boat sales rather they service two different clients.

I guess my only point in this is to pose what we want from the manufacturer rather than put them at arms length. Lets face it they are dependent on us their customers as much as we are dependent on them building new boats. Neither survives without the other.

As stated before I will faithfully bring all concerns without bias to them when I go and we'll see the response. I will honestly bring back the feedback they provide. The fact is C-Dory's fill a niche in the market than few if any other manufacturer fills - reliable, economical, trailerable (without too much stress lol) and versatile.

Maybe they will ignore us, or maybe just maybe they will listen a bit to the community that built and loves the brand. We'll see.

Harald

Go Brats Go! :D :love :thup :thup :thup :smilep
 
I wasn't really around prior to the Wright ownership so maybe I don't have anything to compare to. I did have a nice long conversation aboard a c-dory with Mark Wright at the Seattle boat show a couple years ago. He seemed to be representing the brand well and interested in selling these boats. Great guy.

Also I got a response from them right away when I needed something from the factory. I can't remember if I emailed or called, but getting a response and the assistance I needed wasn't a problem at all. That was my experience. That is all!
 
Another thumbs up for the Wrights, Production Manager Greg Little and his team of dedicated professionals, Marty at Master Marine in Mount Vernon, and the quality of the boats they build. I've had a completely positive buying experience from this company. They always responded to my calls and emails, and didn't mind when I stopped by the shop and looked over their shoulder and asked questions. They were flexible and adaptable to the small changes and additions I requested.

My boat was beautifully constructed, and that's what I care most about. Bums? Surely you jest. We're fortunate the Wrights have taken on the C-Dory line.
 
I noticed the other day that Alaska Mining & Diving in Anchorage has new C-Dorys as well as Sea Sports in stock.

As a 34 yr. owner of C-Dorys I have desire and hope that C-Dory's will continue to be manufactured.

The factory owners will run their business to make money so get used to that.

I purchased my original 22' Classic in 1983 over the phone. We drove to Kent, Wash. factory, hooked it onto my truck, wrote Mark Toland a $11k check (no engine on the boat) and headed back to Alaska. I had an almost new motor to put on it.
No fuss, no muss and the boat is still in service today.
 
The post referencing the VW vans is most appropriate, but I don't believe those are made any more. They continue to have a loyal following (and one in our family tree) and many continually long for the good old days.

While we all enjoy our boats and would like the brand to continue...it must be profitable for whomever is producing them. I would encourage anyone who has all the answers to call the Wright family up and make them an offer to purchase the molds...make it better and less expensive and I am sure everyone will beat a path to your door.

As my friends say...what's the quickest way to lose half your money, buy a boat or better yet, how about a boat company!

Live, laugh and enjoy your toys as you choose...let those who own the companies run them as they choose. Might want to offer constructive thoughts instead of just being critical.

Make this site great again!!!
 
It is legitimate to criticize a companies business plan. Some accuracy and relevance are in order, but the criticisms posted so far largely meet that criteria. There is no reason at all to claim that the manufacturers of C-Dorys are immune. We are interested parties.
 
I spoke with one of the mentioned Dealers last week, and Dr. Bob hit it on the head when he said:

"The market for new boats has changed. Right now there seems to be a reasonable supply and turnover of used boats. One of the issues is where the boats are, and transport to where they are wanted. A new 22 is going to be in the 80K range, a new 25 in the 125K range, and the Tom Cat probably in the 150K range."

They said that people come in and look at new boats, pick their brains, go out for a ride, and then go and buy a used boat in good condition for half of the price.
 
Ferg":1bb7t6nz said:
I spoke with one of the mentioned Dealers last week, and Dr. Bob hit it on the head when he said:

"The market for new boats has changed. Right now there seems to be a reasonable supply and turnover of used boats. One of the issues is where the boats are, and transport to where they are wanted. A new 22 is going to be in the 80K range, a new 25 in the 125K range, and the Tom Cat probably in the 150K range."

They said that people come in and look at new boats, pick their brains, go out for a ride, and then go and buy a used boat in good condition for half of the price.

I see a lot of boats in FL selling for those kind of amounts (if not more). the bigger fishing boats in the Bass Pro showrooms go for close to $200K. A new Boston Whaler Outrage can cost about $500K.
 
I don't think it has been mentioned, but I think there has been a substantial market shift to aluminum boats in the 22 to 28 range in the last 15 or so years, at least from my view here in Alaska. I would assume these metal market forces have affected other regions (dealers) as well.
 
ssobol":2xz6iomc said:
I see a lot of boats in FL selling for those kind of amounts (if not more). the bigger fishing boats in the Bass Pro showrooms go for close to $200K. A new Boston Whaler Outrage can cost about $500K.

It is interesting that on the forum "The Hull Truth" which is mostly geared to the East Coast Market, and especially Florida, that boat sales have never been more brisk, and that many manufactures were taking orders for 6 to 8 months out deliveries.


Chawz
I don't think it has been mentioned, but I think there has been a substantial market shift to aluminum boats in the 22 to 28 range in the last 15 or so years, at least from my view here in Alaska. I would assume these metal market forces have affected other regions (dealers) as well.

The aluminum boat building seems to be mostly in the PNW and in the commercial markets. We see very few aluminum boats on the Gulf and South Eastern coasts, other than the small river and lake fishing boats.
 
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