Scan Marine -- WOW!

D

dkbnjmn

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Joined
Jul 15, 2008
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C Dory Year
2004
C Dory Model
22 Cruiser
Vessel Name
Greybeard
The heat sleeve on the wires leading to the fan in the lid on my Wallas 95D chafed through. After casting about locally (I'm on the Chesapeake), I called Scan Marine in Seattle. I happened to speak with Doug McElroy and he said "I might have a piece of that downstairs; if I do I'll mail it to you." That was late Friday afternoon, December 11. In the mail today (Wednesday, December 16), the heat sleeve arrived--no charge!

THAT is first class customer service.

I love my Wallas, and I guess I now feel the same way about Scan Marine.
 
That is great to hear, Dan. Hope I learn to love my Wallas too.
 
We had two issues with the Wallas while we had ours - Scan Marine diagnosed both over the phone; one was a battery situation, not a problem with the Wallas. The other was a glow plug that needed to be replaced. I had the glow plug from them in 2 days, replaced it myself (with their guidance).

They told me the glow plug was related to usage, that they have a useful life. More maintenance than repair.

We were delighted with the Wallas. And Scan Marine!
 
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