C-Brat Burgee Order

I just had a "gentleman" send me a nasty email, indicating he'd not received his burgee and insisting on immediate delivery or an immediate refund. Within two minutes of sending the email, he initiated a PayPal dispute/claim for non-delivery of product purchased.

I believe I've been pretty clear about every step of this process, including when burgees would be in hand - still projected for mid-February.

If that's been unclear to anyone else - my apologies. If you wish a refund, there's no need to tarnish my PayPal account with unfounded disputes - I'll be glad to issue anyone an immediate refund.
 
Da Nag":1jqt85n4 said:
I just had a "gentleman" send me a nasty email, indicating he'd not received his burgee and insisting on immediate delivery or an immediate refund. Within two minutes of sending the email, he initiated a PayPal dispute/claim for non-delivery of product purchased.

I believe I've been pretty clear about every step of this process, including when burgees would be in hand - still projected for mid-February.

If that's been unclear to anyone else - my apologies. If you wish a refund, there's no need to tarnish my PayPal account with unfounded disputes - I'll be glad to issue anyone an immediate refund.
It's not unclear to me. I only need to look a few posts up to see the Mid Feb. expectation. Also, anyone who's been around for awhile knows that you're a standup guy.
 
There always has to be one in a crowd who puts a damper on a well thought out and executed plan. If the person had been following along and reading correctly they would of got it . Mid February with a couple of weeks either side what's the big deal. Hang in there and don't let it get to ya. Sheeeesh Louise
 
This is a common PayPal scam. One of the perks of PayPal is that they will protect you for any purchases made through their service. If you are a seller you have a PayPal account (which is tied to a live bank account) and if someone disputes a purchase, the first thing PayPal will do is refund the purchaser's money by deducting from your account before the dispute is investigated. (If you try to protect yourself by removing the money paid to your account immediately, when PayPal comes and deducts the payment amount, you could be liable for overdraft fees if you keep a separate account just for PayPal transactions.) Even if the investigation eventually works out in the seller's favor, by that time the purchaser has got the item they "purchased" and a refund of his money and disappeared (getting the item for free). This usually happens with bigger ticket items.

When I was selling my previous boat via Craigslist, I was approached in this manner. Some of the contacts I got were pretty preposterous, but they all insisted that PayPal be used to pay for the boat. The idea was to get my boat than then get their money back based on some perceived difference between the CL description and the condition of the boat. Some searching on the internet described this particular scam. If you look at some ads on CL you will find that they quite often explicitly say "no PayPal".

If you sell anything and use PayPal as the payment service, you need to be very careful about what you sell and how you describe it (the words "as is" are very important). If anything about the thing you are selling and anything in the item description don't jibe, and the purchaser complains, PayPal will refund the purchase price paid.

My guess is that since you used PayPal for payment on the burgees someone is trying to say to PayPal that he ordered one and didn't receive it when he was supposed to. PayPal will refund the amount he said that he paid with money from your amount (although PayPal should check that he actually made a purchase first and he should have waited until the item was received). Eventually you will prevail and PayPal may refund the money they took from your account, but the burden is on you to prove you performed as you said you would or the item is as you described, not on the claimant to prove that you didn't or it wasn't.

PayPal was a great idea. However, some people have found a way to exploit it, making it something people should be wary of instead of something that makes purchasing things on the internet easier.
 
Don't let one "gentleman" sour you on all the rest of us rowdies. :wink: Apparently, the aforementioned "gentleman" isn't aware of the one rule here? We understand the timeframe. Thanks for your efforts on making this happen.

Best wishes,
Jim
 
You pay for it when you order it. You get it when it arrives. Geez, how hard is that to understand. It's a no-brainer. So simple, perhaps that is why the "gentleman" doesn't get it :o

Martin.
 
PeterQ":1k3fyu4x said:
His future handle can be assigned: C-PersonaNongrata

The tone of my reply to his email likely conveyed that sentiment.

On another more positive, burgee related note: While I wish the burgees were going to be here in time for the SBS, those of you attending the Friday bash at the brewery will get to see what's coming. I'm hoping to make it, still not sure - but one way or the other, I'll get the lone sample burgee there for viewing.
 
Bill, It;s pretty plain that there is a bit of a wait involved with the process. Shucks, I thought I had an order in and then it happened in a blink of an eye, well more like a 2 week black out period. OK, I can wait. Will see it when I see it. Will be at the Friday night gig. Can wait till then.

Harvey
SleepyC :moon
 
ssobol":2fgyo64i said:
This is a common PayPal scam. One of the perks of PayPal is that they will protect you for any purchases made through their service. If you are a seller you have a PayPal account (which is tied to a live bank account) and if someone disputes a purchase, the first thing PayPal will do is refund the purchaser's money by deducting from your account before the dispute is investigated. (If you try to protect yourself by removing the money paid to your account immediately, when PayPal comes and deducts the payment amount, you could be liable for overdraft fees if you keep a separate account just for PayPal transactions.) Even if the investigation eventually works out in the seller's favor, by that time the purchaser has got the item they "purchased" and a refund of his money and disappeared (getting the item for free). This usually happens with bigger ticket items. .

Paypal is always on the defense of the buyer as well, not the seller. I learned this lesson years ago and for any big ticket item I required something like escrow.com (such as when I was selling websites at $1k/each). through escrow, they hold the money until the buyer confirms they received it and all is good, then the money is released and no option for complaint / return then. for larger transactions of $1k+ the fees were not that much more than paypal.
 
Saw the burgee at the TapRoom dinner and talk. Really nice Bill. Great job. Definitely worth the wait. Good to see you and meet the family.

Harvey
SleepyC :moon
 
Thanks, Harvey.

I just heard back from the manufacturer with an update...our increased order put him back a bit, but not much. He's looking at finishing them all up 2nd week of February.

I should have them in hand within a week after that. So, barring any unexpected issues - they should be in the mail easily before month's end.
 
Just heard back from the supplier. The latest update for everyone:

- The flag portions are done for all the burgees

- 100 of the embroidered burgee patches were sent overnight to the burgee manufacturer yesterday, so they have 50 of the burgees complete (2 patches per/burgee)

- He's hoping to get the remainder of the patches from the embroiderer next week, but if it happens - it will be near the end of the week. The following week at the latest. He'll have them sewn on to the remainder of the burgees shortly thereafter and will get them all shipped out to me quickly as he can.

So, at this point - it's looking like first week of March I might have them in hand. I've got everything ready to go on my end, so they'll be in the mail within a couple days of receipt to me.

Sorry for the delay, but as those who saw the burgee at the SBS will hopefully agree with...it's worth the wait. We'll definitely be flying them in time for all the spring cruising opening days!
 
We're in the desert for the next six weeks or so... I think I'm OK with whatever time it takes. Thanks again for your efforts for us!

Best wishes,
Jim
 
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