I started a BLOG

dotnmarty":5vuexzkf said:
As promised, this should facilitate getting a human on the line. After that you're on your own;

http://www.gethuman.com/us/

MartyP
Click to expand...

Hi Marty,

Thanks for the link. I put it in my bookmarks. I've been trying to get a live person at at&t. The link worked.


Roger
 
Saw today that Delta Airlines pulled "customer service call center" from India because of customer complaints.

My way too patient wife made three trips to Charter Communications office and finally got the mess 99% straightened out. Service rep admitted screw up and double charging for services included in our rent but could not get computer to generate correct bill. She did it manually -- cost me $3 more than I paid in January and about 3 hours of my wife's time BUT saved me from felony murder charges!

Bill Uffelman
In Carson City NV until June
 
This isn't about call centers but is about customer service. Years ago I lived in Cincinnati, Ohio. A guy there had bought a new car at one of the large local dealerships. Apparently he had lots of issues with the car and wasn't getting much in the way of customer service from the dealer. So after a couple of months he drove over to the dealership on a Sunday when they were closed and didn't park the car until he was through the overhead door in the service department, and I mean through the closed door. He got out of the car, walked over the pieces of garage door and went home where the cops arrested him later. He paid the price for his actions but I can say that he was a hero to a lot of folks in Cincinnati for a number of years.
 
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