on the flip side
I am a medical microbiologist working for a state health department. The purchasing process is straightforward and understandable. For example, during 2009 H1N1 influenza pandemic, we were dealing with an urgent public health emergency in our state, the same as all US health departments and needed to order thousands of dollars for specimen collection kits, Category B shipping boxes, test kits, lab supplies, etc to handle testing 5,000 + respiratory tract specimens, we were able to order quickly and all vendors were fully paid. Vendors need to register with governmental purchasing agencies being city, county, state or federal and obtain and read the purchasing regulations. Payment periods can vary, some maybe net 30, 60, 90 or 180 days. Depending on the purchase amount, both purchaser and seller should have a completed and approved purchase order. We use POs for all orders. If you have grant money or other designated funding source, the purchasing process may be different but specified none the less. For larger grants, nearly all details are defined and for example, specify the equipment used and sometimes, sole source suppliers are used. If the SOP requires a LightCycler PCR equipment then only Roche has them and others are locked out b/c if the SOP has already been verified and validated by CDC or other agency, it is not the time to use another system. We dont have resources and expertise like CDC, NIH, etc
All of this means, is to understand the funding source and apply the appropriate purchasing rules and I understand that snafus occur and they can occur on the both sides. Last week, a large scientific supply company made an error. The correct amount was $15,000 but they billed us $1,500 so they were contacted.
We order specialized reagents from Japan and Denmark and sometimes their US distributors do not read the PO which states payment will be sent x number of days after the order is completed and the rub is one $200 item is back-ordered on a $10,000 order and they want to be paid in full now and send the remaining item later. Sorry not today. If they want paid then either delivery the goods or cancel that item and submit additional paperwork and we will issue an electronic payment
I am sorry for your bad experience and don't know the full details except the messages in this thread but I wanted to express m2cw being a state government employee and if the governmental agency does have poor purchasing then contact your state Attorney General, or other oversight agency. If you have a valid PO then hire an attorney and go to court b/c errors due occur.
Another factor is the number of POs being approved. In our state, the purchasing department handles hundreds of new POs daily plus the employee turnover rate is high and they are not well paid. Everything is simple until the details are known