What's your definition of "PISSED OFF"?!?!?!

localboy · Posted: Mon Aug 19, 2013 5:28 pm Post subject:

Thanks, Forrest. If I ever have to do it again, I'll get some. But I hope I never have to drill another hole in S/S again. Wink

localboy · Posted: Wed Aug 21, 2013 4:32 pm Post subject:

The saga continues. Tried the magical "file" and the holes are so far off it, would've taken me all day, if it was even possible to do. I have my doubts. So much for "cutting through S/S like butter".

Another two calls to Tanner, a trip to the local UPS store and the pedestal is back en-route to Bellingham. It should arrived there before 10:30 hours and per Mark, it will be a priority. He will fix it and get it back to me by week's end. He also told me he "lost his ass" on this custom job. Who knows. All I know is I paid a chunk of $$$ for something that did not work.

For good measure I sent along the original Garmin pattern, the same one that came w/ my unit and the same one that I sent them originally w/ the work order.

I showed Meredith their holes w/ pattern underneath and my holes w/ pattern (that I drilled to match the arch plate). Mine=perfect. Their's=uhm, not so much. And I did it w/ home-owner tools. Rolling Eyes

Wandering Sagebrush · Posted: Wed Aug 21, 2013 5:08 pm Post subject:

Sounds like an entry in the customer service thread. Sorry that you're having the hassle!

thataway · Posted: Wed Aug 21, 2013 9:03 pm Post subject:

Hopefully you are back on track. I would not shed any tears for "He also told me he "lost his ass" on this custom job."

Knowing what custom fabricators charge, I doubt that he is going to starve. I realize that is not possible in this case, but often the good fabricators come to the boat (or have your boat brought to them) to get it perfect.

nimrod · Posted: Wed Aug 21, 2013 10:44 pm Post subject:

Tanner is (or used to be) one of the OEM suppliers for C-dory.

I had them make my radar arch a couple years ago and (Tanner) Mark did come out and take lots of measurements. The finished product was perfect, though I did have to enlarge one of the radar mounting holes slightly.

It surprises me that Localboy Mark is getting jerked around. Tanner Mark surely knows that he'll be raked over the coals for it in this forum.

jd

My IRA · Posted: Thu Aug 22, 2013 12:12 am Post subject:

You can add Pooderbuilt (now PDR in Bellingham) to the do not call list. Their fabrication of my stern rail on our new 23V arrived twisted so badly that I had to rework it. One leg was 1/4" shorter than the other three and one of the flat washers used in the fabrication of the rail base had a flat side on it. The final insult was their inability to follow shipping instructions from Sportcraft Marine to drop-ship it to my home (they chose to ship it to Sportcraft, cost me an extra $20).

When Ryan (at Sportcraft) informed them of these issues their reply was no reply. Needless to say, Tanner or PDR will not get any future business from me. When you pay (well) to have a job done, it should be done right the first time (especially when they have a pattern).

DuckDogTitus · Posted: Thu Aug 22, 2013 10:52 am Post subject:

localboy · Posted: Thu Aug 22, 2013 7:15 pm Post subject:

localboy · Posted: Fri Aug 23, 2013 3:53 pm Post subject:

The big, brown truck just left. To my surprise it appears that an entirely new upper plate was welded onto the pedestal after the wrong one was removed. Still had some polishing compound left on it. The worker even left the pattern masking-taped to it, exactly as it should've been....tomorrow I install it, again....

So, for the record: Tanner made it right.

EDIT: On closer inspection, I know what they did. They welded up the wrong holes, grinded and polished them and re-drilled the correct ones. Makes sense; much easier than cutting/welding on a new plate. Idea

thataway · Posted: Fri Aug 23, 2013 4:07 pm Post subject:

Great to hear that you got it fixed!