110 yanmar for 25 ranger a complete horror story

[thataway]

The class action suit also gives the name and address of Yanmar's consul in this case for a contact point. It might well be worth your while to contact her. I really hate to see things like this escalated to a legal level. But there is also a reasonable expectation of the use of a product.

Just be glad you don't have a Luhrs 41/44. There are a bunch of folks who are trying to get their money (3/4 of a million each) back on these boats because of alleged design and construction flaws...

[FGRVONROTH]

I spoke with John at Ranger tugs last night and he told me that he had been in touch with somebody who is"important" at Yanmar and they told him I would be in the water by this weekend. I called John this morning to get the name of the person who was calming this to be the case, John of course was most helpful and told me that his contact at Yanmar would call me back today. As the day went on John called me to see if had recieved a call from anyone from Yanmar and of course I had to tell him no. I think this happened 3 times and each time he said he would call him back to get him to call me. It is now 6 PM EST and still no call. I figured this would happen because I made it clear to John I wanted to know just how they planned to get me in the water by the weekend, and I can only assume it was just another stall tactic and they had no plan, and so far from their lack of response I figure I'm right. Just want to keep everybody reading my post up to date on what they can expect if they need service on their Yanmar product.NOTHING.
I would like to say once again everyone at Ranger has done everything to try to help and the people at Ranger are now seeing the lack of support their vendor delivers. I guess the clock is ticking before I bring my lawyer into the picture.
I'll post tomorrow to keep you all updated, and thanks for yout support!
Dick von Roth

[iggy]

[iggy]

Phone Tag Strategy:

Perhaps you should suggest to Ranger the next time he is on the phone to his important contact at Yanmar that he sets up a conference call with you, RIGHT NOW. That will at least eliminate the 'He said he'd call you today' routine.

Also, I'd strongly recommend taping all phone conversations (Radio Shack), for 'quality control'. They do it all the time, so turn-about should be fair play. Be sure to tell them you are doing this, so you don't get your a-- in a sling later, or even lose the opportunity of admitting the tapes in a subsequent law suit.

iggy

[BrentB]

Pardom my ignorance. I expect Ranger would have new engines in stock since they are building new boats. Why cant they RandR it at the factory? or new one to VT?

[FGRVONROTH]

Not sure i understand Brent
RandR?

[BrentB]

Remove and Replace
Sorry about that

[BrentB]

mc2w
A class action provides one legal case and isa more efficient legal process and lower legal costs (in theory) and useful tool when dealing with large global corporations.

[iggy]

[BrentB]

What is the hull number? How many hours was on the engine when you purchased it? Was it used by the factory or dealer for demo rides?

[captd]

God , having hull #6, this thread could ruin my day. But, I got to say " the glass is half full" How about this problem is so rare they have not needed any gasket kits in the whole USA. DA.......The other side of the coin is, How many millions of Yanmars are out there? With thousands of hours on them with no problems. I have the 125 hr. I had a problem of over heating of the turbo. The Yanmar dealer in Florida came to the boat and fixed the problem. It turned out to be Rangers problem for drawing to much water intended for turbo cooling for cabin heat. Yanmar fixed the problem and billed Ranger. The repairman speaks very highly of their engines.
None of these comments help the guy with this problem and I can imagine how he feels. We have a Norcold 100 lbs freezer we have been trying to fix for a year. We have taken it to 3 dealers and none have figured out what is wrong with it. I have found no way to contact the Norcold factory. Warranty has run out. Norcold isolates them selves from their customers the same as Yanmar. Very irritating. No comparison to the Yanmar problem. $1500 Vs. $100,000 plus, but none the less it is a pain in the a___.
Losing one season of boating for a guy my age is a serious loss. Once the water goes under the bridge it is gone for ever. Last winter and the shake down cruise is over and gone. Heres hoping this next winter is great for all us C-Ranger and C-Dory sailers. Have a good one.
captd

P.S. Class action suits are the biggest rip offs of the century. I have a friend that has been in two class actions. One was a winner and he received .50 cents. The other was about the same. License to steal.

[Doryman]

[patrick and linda]

BOATERS WANTED:
MUST HAVE THE FOLLOWING QUALIFICATION:
1. THICK SKULL
2. TONS OF MONEY
3. STRONG ENDURANCE TO PAIN
4. EXCESS OF FREE TIME FOR RECEIVING BEATINGS
5. IMPERVIOUS TO WIND AND CURRENT
6. INABILITY TO UNDERSTAND THAT PURCHASING A PRODUCT
DESIGNED FOR WATER USE WILL ACTUALLY DEGRADE IF PLACED
IN WATER
7. MUST ENJOY TREATING FRIEND TO FUN AT YOUR EXPENSE
8. MUST BE BAD AT MATH
9. WILLINGNESS TO WORK WHEN OTHERS PLAY
AND
10. MUST BE WILLING TO GO DOWN WITH THE SHIP

THE ABOVE LIST IS NOT ALL INCLUSIVE!
PAT

[doc]

In all fairness, it seems to me this IS primarily a dealer and a Ranger problem. They should deal with the Yanmar issues. They have each received payment for goods delivered, inluding the Yanmar THEY sold and they should pony up. If there is any possibility of them getting a hold of a new engine, they should do so, even if it means purchasing one outright, pulling one off the shelf, extracting one from another vessel being built or one waiting to be sold. Also seems to me that the potential damage to sales and reputation from this would warrant fast action. It drives me nuts when companies try to dodge behind the equipment manufactures warranty etc rather than just getting the machinery up and running again. I used to do warranty administration work for a John Deere dealer and we would often scavenge parts from a brand new unsold machine or one of our own rentals rather than have a customer with down time. Its not about whether or not there is a gasket between here and Tokyo, its about whether there is an engine.

[lloyds]

I agree. I hate to hear this stuff. I have had nothing but good luck with Yanmar in the past. I still believe the engines are good, just poor customer service.