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Thank you C-Dory

 
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C-batical



Joined: 08 Apr 2004
Posts: 201
City/Region: Pinckney
State or Province: MI
C-Dory Year: 2004
C-Dory Model: 22 Cruiser
Vessel Name: C-Batical
Photos: C-Batical
PostPosted: Sun Jun 29, 2008 11:37 pm    Post subject: Thank you C-Dory Reply with quote

I would like to take this opportunity to thank C-Dory and Frank Walters for the understanding and prompt manner in which they handled a warranty issue on my 2004 boat. Frank followed up with me throughout the repair process and payment was made to the repair facility without delay. It could not have been handled any better in my opinion. Thanks also to the new owners for their apparent renewed commitment to C-Dory boats and community of owners.
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Rollie/C-Batical
Pinckney, MI
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C-Hawk



Joined: 02 Nov 2003
Posts: 2145
City/Region: Carpinteria / Channel Islands
State or Province: CA
C-Dory Year: 2008
C-Dory Model: 22 Cruiser
Vessel Name: C-Hawk
Photos: C-Hawk
PostPosted: Mon Jun 30, 2008 12:05 am    Post subject: Reply with quote

Sounds promising Thumbs Up
Hope they can keep it going.

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Roger
2002- CD22- "Fishtales" returned to factory 2008
2008- CD22- "C-Hawk" Sold
KJ6VVB
A Brat I am, At sea I be
God is Great, Beer is Good.... and People are Crazy
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matt_unique



Joined: 27 Feb 2007
Posts: 1881
City/Region: Boston
State or Province: MA
C-Dory Year: 2007
C-Dory Model: 255 Tomcat
Vessel Name: Napoleon
Photos: Napoleon
PostPosted: Mon Jun 30, 2008 10:01 am    Post subject: Re: Thank you C-Dory Reply with quote

C-batical wrote:
I would like to take this opportunity to thank C-Dory and Frank Walters for the understanding and prompt manner in which they handled a warranty issue on my 2004 boat. Frank followed up with me throughout the repair process and payment was made to the repair facility without delay. It could not have been handled any better in my opinion. Thanks also to the new owners for their apparent renewed commitment to C-Dory boats and community of owners.


Do you know how they paid the repair facility? I was told by Frank that I need to pay myself, then will get reimbursed. I asked if they had a company credit card to take care of these things and he said they do not do it that way. If that is how they are doing for you, please let me know.

Thanks

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Captain Matt
Former owner of Napoleon (Tomcat) Hull #65 w/Counter Rotating Suzuki 150's.
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C-batical



Joined: 08 Apr 2004
Posts: 201
City/Region: Pinckney
State or Province: MI
C-Dory Year: 2004
C-Dory Model: 22 Cruiser
Vessel Name: C-Batical
Photos: C-Batical
PostPosted: Mon Jun 30, 2008 11:36 am    Post subject: Reply with quote

Captain Matt,

I just had the work done a few weeks ago immediately after the new owners assumed control. C-Dory directly reimbursed the repair facility after the work was completed to my satisfaction and upon my authorization. Maybe, there has been a change in policy.

Best regards,
Rollie/C-Batical
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matt_unique



Joined: 27 Feb 2007
Posts: 1881
City/Region: Boston
State or Province: MA
C-Dory Year: 2007
C-Dory Model: 255 Tomcat
Vessel Name: Napoleon
Photos: Napoleon
PostPosted: Mon Jun 30, 2008 12:27 pm    Post subject: Repairs Reply with quote

C-batical wrote:
Captain Matt,

I just had the work done a few weeks ago immediately after the new owners assumed control. C-Dory directly reimbursed the repair facility after the work was completed to my satisfaction and upon my authorization. Maybe, there has been a change in policy.

Best regards,
Rollie/C-Batical


Thanks for the info Rollie. Mine was done two weeks ago.
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matt_unique



Joined: 27 Feb 2007
Posts: 1881
City/Region: Boston
State or Province: MA
C-Dory Year: 2007
C-Dory Model: 255 Tomcat
Vessel Name: Napoleon
Photos: Napoleon
PostPosted: Tue Jul 01, 2008 11:53 am    Post subject: Warranty Reply with quote

I spoke to Frank last night, he explained they will pay directly via check reimbursement but not via a credit card. I assume that was how it was done for your repair facility Rollie?

In my case I got pre-approval for the work to be done based on estimate then pay with my own credit card. I then submit the receipts to C-Dory for payment. I know my last set of receipts was submitted to AP so hopefully I will get the check soon.

I would prefer not to be the middle man of course but this process allows me to get my boat back in the water sooner. So far so good with my warranty experience.
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C-batical



Joined: 08 Apr 2004
Posts: 201
City/Region: Pinckney
State or Province: MI
C-Dory Year: 2004
C-Dory Model: 22 Cruiser
Vessel Name: C-Batical
Photos: C-Batical
PostPosted: Tue Jul 01, 2008 10:30 pm    Post subject: Reply with quote

Captain Matt,

C-Dory paid the repair facility directly by check.

Best regards,
Rollie/C-Batical
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