Thank you C-Dory

C-batical · Posted: Sun Jun 29, 2008 11:37 pm Post subject: Thank you C-Dory

I would like to take this opportunity to thank C-Dory and Frank Walters for the understanding and prompt manner in which they handled a warranty issue on my 2004 boat. Frank followed up with me throughout the repair process and payment was made to the repair facility without delay. It could not have been handled any better in my opinion. Thanks also to the new owners for their apparent renewed commitment to C-Dory boats and community of owners.

C-Hawk · Posted: Mon Jun 30, 2008 12:05 am Post subject:

Sounds promising Thumbs Up

Hope they can keep it going.

matt_unique · Posted: Mon Jun 30, 2008 10:01 am Post subject: Re: Thank you C-Dory

C-batical · Posted: Mon Jun 30, 2008 11:36 am Post subject:

Captain Matt,

I just had the work done a few weeks ago immediately after the new owners assumed control. C-Dory directly reimbursed the repair facility after the work was completed to my satisfaction and upon my authorization. Maybe, there has been a change in policy.

Best regards,
Rollie/C-Batical

matt_unique · Posted: Mon Jun 30, 2008 12:27 pm Post subject: Repairs

matt_unique · Posted: Tue Jul 01, 2008 11:53 am Post subject: Warranty

I spoke to Frank last night, he explained they will pay directly via check reimbursement but not via a credit card. I assume that was how it was done for your repair facility Rollie?

In my case I got pre-approval for the work to be done based on estimate then pay with my own credit card. I then submit the receipts to C-Dory for payment. I know my last set of receipts was submitted to AP so hopefully I will get the check soon.

I would prefer not to be the middle man of course but this process allows me to get my boat back in the water sooner. So far so good with my warranty experience.

C-batical · Posted: Tue Jul 01, 2008 10:30 pm Post subject:

Captain Matt,

C-Dory paid the repair facility directly by check.

Best regards,
Rollie/C-Batical