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Sunbeam



Joined: 23 Feb 2012
Posts: 3990
City/Region: Out 'n' About
State or Province: Other
C-Dory Year: 2002
C-Dory Model: 22 Cruiser
Photos: Sunbeam
PostPosted: Wed Nov 13, 2013 2:38 pm    Post subject: Reply with quote

srbaum wrote:
Just keep in mind that most hardware stores do not carry 316 (marine) grade stainless steel fasteners.


I, too, like to use 316 fasteners (presuming I'm using stainless and it's not contraindicated). I tend to buy them from McMaster-Carr. I like "real" hardware stores (such as a big Ace, etc.) and do patronize them, but not typically for fasteners (or sometimes I will buy something there in 304 that I need 'right now' and then replace it later when I can get bronze or 316).

I know everyone can't be an expert on everything, but I did get a chuckle this summer when I went into West Marine looking for cushion clamps. Before I had found them on my own a sales person came over to ask me if I needed help, I said I was looking for cushion clamps, and they brought me over to cushions.... seat cushions...

I'm an old REI fan. They are a big chain now, but while I don't find them to be "dirt cheap," I also don't really see any evidence of gouging. I've also always encountered knowledgeable staff.
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AstoriaDave



Joined: 31 Oct 2005
Posts: 994
City/Region: Astoria
State or Province: OR
PostPosted: Wed Nov 13, 2013 4:31 pm    Post subject: Reply with quote

Sunbeam, right with you on all counts.

McMaster-Carr a mainstay resource for a lot of things. REI membership in 5 digits, when it was a single location on Capitol Hill in Seattle, old warehouse floors and all. First American atop Everest fitted me with my first crampons as I stood mute with awe, eons ago.

Locally, Englund Marine and Industrial Supply does a pretty good job on stainless. With six other outlets, coast of northern CA to southern tip of WA, they do not have the reach of West Marine, but a good outfit, with knowledgeable salespeople who use what they sell, by and large. Full disclosure: my wife works in the back office at EMIS.

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Astoria, OR
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NORO LIM



Joined: 24 Apr 2008
Posts: 875
City/Region: Olympia
State or Province: WA
C-Dory Year: 2006
C-Dory Model: 23 Venture
Vessel Name: NORO LIM (sold 12/12/14)
Photos: NORO LIM
PostPosted: Wed Nov 13, 2013 5:52 pm    Post subject: Reply with quote

NORO LIM wrote:
Had a nice chat with a young sales associate at the local WM today. She did not know what a TM258 transducer is. Or a 10-pin connector. She had never heard of Airmar. She had never heard of Furuno.

. . . She said she would call me tomorrow and and tell me how much a special order would cost.

. . . None of the half dozen or so terminal protectors on display fits any of the batteries they sell. . . . she promised to look into it.



She called today. Price quote for the TM258: $803.00 Shocked The internet is full of places offering the TM258 for two to three hundred less.

She also said she can't get a straight answer from anyone about the terminal protectors, but she's not giving up. I wish her luck.

Fini.

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Bill, Formerly on NORO LIM
2001 CD 16, 2001-2006
2006 CC 23, 2006-2014
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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
Photos: Chester
PostPosted: Wed Nov 13, 2013 7:28 pm    Post subject: Reply with quote

West Marine = Love-Hate.
Like most, I liked them better before they became the 800 pound gorilla.
Earlier this year I decided a new Manson anchor would make Chester happy.
Defender's price, with shipping, was competitive with West's. So, on principle, the order went to Defender.
Turns out the galvanizing was defective. There were chips on some corners and other rust spots showing up on an anchor thats only exposure to water was rain!
After a series of e-mails to Defender and Schaefer Marine (the distributor), which became snarky after they implied I knew nothing about anchors or not to drop them, a new one is supposed to be on the way.
To ship the defective anchor to Schaefer was only $65... More for the size than the weight.
At least West Marine makes exchanges practical.
I'll still use Defender but not for certain items.
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thataway



Joined: 02 Nov 2003
Posts: 20778
City/Region: Pensacola
State or Province: FL
C-Dory Year: 2007
C-Dory Model: 25 Cruiser
Vessel Name: thataway
Photos: Thataway
PostPosted: Wed Nov 13, 2013 11:08 pm    Post subject: Reply with quote

Schaefer Marine could have said that you should have purchased the Stainless steel version for only $1700!
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Bob Austin
Thataway
Thataway (Ex Seaweed) 2007 25 C Dory May 2018 to Oct. 2021
Thisaway 2006 22' CDory November 2011 to May 2018
Caracal 18 140 Suzuki 2007 to present
Thataway TomCat 255 150 Suzukis June 2006 thru August 2011
C Pelican; 1992, 22 Cruiser, 2002 thru 2006
Frequent Sea; 2003 C D 25, 2007 thru 2009
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Home port: Pensacola FL
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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
Photos: Chester
PostPosted: Wed Nov 13, 2013 11:29 pm    Post subject: Reply with quote

If only I wasn't so cheap...
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hardee



Joined: 30 Oct 2006
Posts: 12632
City/Region: Sequim
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sleepy-C
Photos: SleepyC
PostPosted: Thu Nov 14, 2013 12:01 am    Post subject: Reply with quote

Steve, Did they ask you if you were going to put it into the water? Man, you sure would not want to have a rusty anchor. Eeeeek, Can't believe they did not require you to go the SS route.

Chester going to be happy for Christmas Xmas LOL

Harvey
SleepyCMoon

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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
Photos: Chester
PostPosted: Thu Nov 14, 2013 12:15 am    Post subject: Reply with quote

LOL Laughing
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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
Photos: Chester
PostPosted: Thu Nov 14, 2013 2:43 pm    Post subject: Reply with quote

The replacement anchor showed up this morning. I noticed a small design change that eased the corners that had the chipped galvanizing. The galvanizing on this anchor looks cleaner than on the first one.
I will give Schaefer Marine kudos for standing behind their product as there is no written warranty.
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journey on



Joined: 03 Mar 2005
Posts: 3593
City/Region: Valley Centre
State or Province: CA
C-Dory Year: 2005
C-Dory Model: 25 Cruiser
Vessel Name: journey on
Photos: Journey On
PostPosted: Thu Nov 14, 2013 5:21 pm    Post subject: Reply with quote

In California and I'd bet Washington there's an Implied Warranty of Merchantability.

"Implied warranties come in two general types: merchantability and fitness. An implied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods purchased conform to ordinary standards of care and that they are of the same average grade, quality, and value as similar goods sold under similar circumstances. In other words, merchantable goods are goods fit for the ordinary purposes for which they are to be used."

And an anchor with bad galvanizing, one would assume, doesn't conform to accepted standards. So, while Defender sold it, I suppose they told Schaefer Marine to fix it. I assume both Defender and Schafer knew that. Replacing a faulty new product isn't just a sign of caring, but good buisness.

Just a thought.

Boris
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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
Photos: Chester
PostPosted: Thu Nov 14, 2013 8:17 pm    Post subject: Reply with quote

Makes sense.
Defender offered to send me a spray can of cold galvanizing compound free of charge. When I replied that I was disappointed with that response they instructed me to send the defective anchor to Schaefer. This after crying about having to go above and beyond, a lot could have happened to the anchor, not a warrantable issue, etc.

Grrr, now I'm ticked again.
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