raymarine Axiom+ 9 RV - no longer getting chart detail?

[krc]

I bought an axiom+ 9 RV in December for Xmas and installed in February.
Charts were working well (lighthouse) for a few months and a few trips.
Today, went down and turned on the mfd but not getting any chart detail.
SD card "seems" fine (i.e when I pull the sd card out, the chart listing won't show)
Opened a support ticket with Raymarine and followed a FAQ I found (to make sure "detail" was selected for the chart, etc...).

Anyone run into a similar issue with these new units?
Why doesn't stuff just work anymore?
K

[thataway]

You may want to go into chart detail, on your MFD. The charts should still be on your card, even if they have not been updated.

I got a similar message on my screen, I will update, but it was not easy to do at that time.