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Lets keep track of Good and Bad Customer Service
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colobear



Joined: 23 Jan 2005
Posts: 2154
City/Region: Denver
State or Province: CO
C-Dory Year: 2006
C-Dory Model: 22 Cruiser
Photos: C-Cakes
PostPosted: Thu Nov 08, 2012 5:21 pm    Post subject: Lets keep track of Good and Bad Customer Service Reply with quote

It seems like a thread where we could post experiences with both good and bad customer service might be helpful. So, to start it off,

we have had good customer service from:

Diamond Seaglaze
Bennett Trimtabs
Shakespeare Antennas
Westmarine
Standard Horizon


We have had bad or non-existent customer service from:

Raymarine (before the FLIR takeover)

If you want to tell other brats about good or bad service so we can reward the good and avoid the bad, lets fill this thread up.

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Patti and Barry
formerly C-Cakes, now
rving around N. America
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dotnmarty



Joined: 03 Nov 2003
Posts: 4196
City/Region: Sammamish
State or Province: WA
C-Dory Year: 1993
C-Dory Model: 16 Angler
Vessel Name: LIZZIE II
Photos: Lizzie
PostPosted: Thu Nov 08, 2012 5:31 pm    Post subject: Reply with quote

Good-
EQ Marine
Sportcraft Marine
Angola Canvas
Diego's Upolstery & Canvas

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MartyP

"...we're all in the same boat..."


Last edited by dotnmarty on Thu Nov 08, 2012 5:35 pm; edited 1 time in total
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colobear



Joined: 23 Jan 2005
Posts: 2154
City/Region: Denver
State or Province: CO
C-Dory Year: 2006
C-Dory Model: 22 Cruiser
Photos: C-Cakes
PostPosted: Thu Nov 08, 2012 5:32 pm    Post subject: Reply with quote

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Spike



Joined: 21 Oct 2006
Posts: 572
City/Region: Kent
State or Province: WA
C-Dory Year: 2007
C-Dory Model: 22 Cruiser
Vessel Name: Bootleg Hooch
Photos: Bootleg Hooch
PostPosted: Thu Nov 08, 2012 6:19 pm    Post subject: Reply with quote

Good
Angola Canvas - Storage cover
King Canvas - Camperback
Kitsap Marine -Yamaha outboard
Tern Boatworks - Fiberglass work
Pooder Metal - Radar arch
Auburn Sports & Marine - Fixing my screw up

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Chuck
Bootleg Hooch
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BrentB



Joined: 15 Jul 2006
Posts: 4419
City/Region: Greenwood
State or Province: IN
Photos: BrentB
PostPosted: Thu Nov 08, 2012 6:34 pm    Post subject: Reply with quote

Good

Cbrats Da Nag and Tyboo
Dr Bob Austin
Attwood Marine
Garmin
Moeller
Ingman Marine, Placida, FL
San Carlos Marine, Ft Meyers, FL
Bennett Tabs
Armstrong brackets
Stainless Marine brackets
Kitsap Marine
Wefings
Les
Racor fuel filters
3M wax, polish, adhesives, sealants
Colonite
Johnson bilge pumps
Defender
BOE Marine
SIM Yamaha
BoatUS
Boatlife
Ancor
Blue Seas
Thetford
Jim Bennett lifts and seawalls, Englewood, FL
Yardarm boat stands
Sailrite
Surplus Unlimited
RAKA
Origo

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Brent Barrett
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starcrafttom



Joined: 07 Nov 2003
Posts: 7878
City/Region: marysville
State or Province: WA
C-Dory Year: 1984
C-Dory Model: 27 Cruiser
Vessel Name: to be decided later
Photos: Susan E
PostPosted: Thu Nov 08, 2012 7:00 pm    Post subject: Reply with quote

I have had good service from
E.Q.
Raymarine
Churchill canvas in everett
Anglers choice in shorline ( for downrigger repair)

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Thomas J Elliott
http://tomsfishinggear.blogspot.com/
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rogerbum



Joined: 21 Nov 2004
Posts: 5922
City/Region: Kenmore
State or Province: WA
C-Dory Year: 2008
C-Dory Model: 255 Tomcat
Vessel Name: Meant to be
Photos: SeaDNA
PostPosted: Thu Nov 08, 2012 7:35 pm    Post subject: Reply with quote

I've had great service from:
E.Q. Marine (which is where I get almost all of my maintenance done).
Scan Marine - who I finally needed recently for a glow plug repair on my Wallas (first repair on two difference Wallas heaters in 8 or so years of use).
Armstrong Nautical Products - I recently asked them if I could buy the plastic mount/holders for the swim ladder on my Tomcat and they offered to send me a pair for free.
Gary Estes Mobile Trailer Repairs - This is where I take my trailer if I have problems.

I've had poor service from:
Lake Union SeaRay (specifically the repair group in Redmond) - I wouldn't take my boat there for service if they did it for free.

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Will-C



Joined: 21 Aug 2007
Posts: 2476
City/Region: Temple
State or Province: PA
C-Dory Year: 2008
C-Dory Model: 23 Venture
Vessel Name: Will-C
Photos: Will-C
PostPosted: Thu Nov 08, 2012 8:01 pm    Post subject: Lets keep track of Good and Bad Customer Service Reply with quote

I have had good service from
Kenyon International on our butane stove
Sim Yamaha in Wisconsin parts,warranty parts, advice
MinMar Marine, Sea Isle City, New Jersey great Yamaha service over the last 15 years.
Garmin replaced entire 4208 unit
Defender good service,great prices
Float On Trailer great service updated our electric over hydraulic brakes
Lewmar replaced windless free of charge
Boat US Towing Greenpoint New York
Jeans Canvas, New Jersey
Bogan's Tackle Shop Brielle New Jersey

D.D.

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PaulNBriannaLynn



Joined: 26 Oct 2012
Posts: 757
City/Region: Fort White
State or Province: FL
C-Dory Year: 2007
C-Dory Model: 22 Cruiser
Vessel Name: TBD
Photos: Lorelei
PostPosted: Thu Nov 08, 2012 9:09 pm    Post subject: Reply with quote

Excellent service: Tom's outboard in Olympia, Wa. A really honest outboard repair shop. Theyve even fixed things and not charged a dime, showing me how to do it myself in the future. A great shop.
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nimrod



Joined: 15 Jul 2008
Posts: 268
City/Region: Mount Vernon
State or Province: WA
C-Dory Year: 1996
C-Dory Model: 22 Cruiser
Vessel Name: 'Berta's Boy
Photos: 'Berta's Boy
PostPosted: Thu Nov 08, 2012 9:42 pm    Post subject: Reply with quote

Good:
Redden Marine in Bellingham
Angola Canvas
EQ Marine
Fisheries Supply in Seattle
Les Schwab in Mount Vernon - trailer tires, brakes & bearings
NAPA store in Burlington - trailer parts
Port of Bellingham

Not so good:
Master Marine in Mount Vernon
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Wandering Sagebrush



Joined: 21 Jan 2005
Posts: 2768
City/Region: Northeast Oregon
State or Province: OR
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Constant Craving
Photos: Constant Craving
PostPosted: Thu Nov 08, 2012 11:06 pm    Post subject: Reply with quote

EZ Loader Customer Service
Rodger's Marine Electronics (Portland)

Both very good

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Lipidman



Joined: 18 Sep 2012
Posts: 31
City/Region: Campbell Creek
State or Province: NC
C-Dory Year: 2006
C-Dory Model: 22 Cruiser
Vessel Name: Thisaway
Photos: Bobby Lou
PostPosted: Fri Nov 09, 2012 7:23 am    Post subject: Reply with quote

Great service from Mobile East Marine, Alliance, NC
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C-Nile



Joined: 09 May 2008
Posts: 638
City/Region: Connecticut
State or Province: CT
C-Dory Year: 2012
Vessel Name: Betty Ann
Photos: C-Nile
PostPosted: Fri Nov 09, 2012 8:03 am    Post subject: Reply with quote

We love the service we received from EQ Marine, and wish they were on the East Coast. Also, it was nice to hear that people have been happy with Scan Marine, I'm sure we'll need them if we ever need service on our Wallas.

Rich

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CD 16 Cruiser "C-Nile" Sold 06/2011
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potter water



Joined: 12 Apr 2011
Posts: 1076
City/Region: Logan
State or Province: UT
C-Dory Year: 1997
C-Dory Model: R-21 Tug
Vessel Name: Poopsy
Photos: Still C-razy
PostPosted: Fri Nov 09, 2012 8:28 am    Post subject: Reply with quote

Browns Point Marine in Florida seems to know a whole lot more about my Suzukies than the factory, at least in practical terms. Their internet service is fast and efficient as well. For me being in Utah, they are my lifeline for all things Suzy and more.
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2006 C-Dory 22 Cruiser 2008-2014
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Wefings
Dealer


Joined: 29 Nov 2005
Posts: 2086
City/Region: Panhandle
State or Province: FL
Photos: Cruise Ship #4
PostPosted: Fri Nov 09, 2012 9:28 am    Post subject: Reply with quote

Brown's Point is in New Jersey.
Marc

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