Lets keep track of Good and Bad Customer Service

Big Mac · Posted: Sat Nov 10, 2012 4:11 pm Post subject: Great service

Thumbs up -

EQ Service
Garmin customer service
EasyLoader parts, Spokane WA
Scan Marine, Seattle WA
King Marine canvas, Seattle WA
Toms outboard, Olympia WA
Fishermans Supply, Seattle WA
Wink

hardee · Posted: Sat Nov 10, 2012 5:40 pm Post subject:

The Great Service List:
C-Brats - Bil and Mike > on my computer --- everything
Kitsap Marine - Matt > Port Orchard --- Trailer, Props and seatrial
EQ Marine - Les - > Coronet Bay, Whidby Island --- electical consulting
Roger's Marina - Jan and Marty K > Portland --- Electronic
WestMarine > Port Townsend, Friday Harbor and Portland --- most everything
Perko Lights > phone and I-net Anchor light switch to LED
Les Schwab > PNW Tires, bearings and smiles

Only a few bad times at some places that I hurried to forget.

Harvey
SleepyC Moon

Jamesdiaz · Joined: 20 Dec 2012 Posts: 6

Lipidman · Posted: Fri Dec 21, 2012 7:34 am Post subject: marinebeam.com

I have had very good service from marinebeam in Piedmont, SC. They are very fast and their nav LED bulbs are a simple plug replacement for incandescent bulbs.

Sasscom · Posted: Fri Dec 21, 2012 9:03 am Post subject:

Good service from:
Wefings Marine
Float-On Trailers
Garmin
A&M Suzuki Marine Service (Grasonville, MD)
Canvas Creations Annapolis, MD
Plantation Yacht Harbor Islamorada, FL
Engel Coolers USA

Bad Service:
Airis Inflatables (Walker Bay)

bcassal · Posted: Fri Dec 21, 2012 11:47 am Post subject:

I have recently been ordering electric wire etc from Greg's Marine Wire.
Great prices and delivery has been very fast, 2-3 days.
http://gregsmarinewiresupply.com/Zen/

Carpy

hardee · Posted: Sat Dec 22, 2012 12:48 am Post subject:

Over Thanksgiving, I placed an order with West Marine, and they were willing to Fed Ex it to another state for me to get while I was on the road.

Shipped at no extra charge and 2nd day to make the pickup date.

Thanks Port Townsend West Marine.

Harvey
SleepyC Moon

Jamesdiaz · Joined: 20 Dec 2012 Posts: 6

Pandy Girl · Posted: Sat Dec 22, 2012 2:31 pm Post subject:

I have recieved good Service from:
Mobile East Marine Inc. (In NC)
Whittaker Point Marina
Goffery Marine
Garmin
Virginia Canvas Works (Smith Mt. Lake Va.)
Iboats.com

On bad: Well I can't think of any

lloyds · Posted: Sat Dec 22, 2012 10:26 pm Post subject:

Another thumbs up for garmin. I called tech support last night and found they have a call center just a few miles away, in salem oregon. The lady was extremely helpful and knowledgeable. And while trying to walk me through the updates for my 541 she finally just shipped me a SD card with the updates on it. Amazing.

colobear · Posted: Wed Jan 09, 2013 6:08 pm Post subject:

Time to bring this back up. When I started this thread I said I would compile results and post them. Here they are, as expected in a group whose rule is "Just be nice" there were few bad reviews but let's get them out of the way first: (I tried to get locations by state but had to infer from where the poster lives so will not be 100% correct)

THE BAD SERVICE HALL OF SHAME:

Raymarine before Flir
Lake Union Sea Ray, WA
Master Marine, WA
Honda Corporate
Alan Marine, OR
Hope Marine, ID
Sportcraft marine, OR (NOTE: they got 2 good and 1 bad review)
Aris Inflatables, (Walker Bay)

THE GOOD SERVICE HALL OF FAME: (listed in order by no. of mentions, most have just one so are random.)

EQ Harbor Service, WA (11)
Garmin (6)
WestMarine (4)
Angola Canvas, WA (4)
Port of Bellingham, WA (3)
EZ-Loader, WA (3)
King Marine Canvas, WA (3)
Kitsap marine, WA (3)
Scan Marine, WA (3)
Fisheries Supply, WA (3)
Bennett Trim Tabs (2)
Sportcraft Marine, OR (NOTE: 2 good-1 bad review)
Pooder Metal Fabrication, WA (2)
Armstrong Brackets (2)
Wefings, FL (2)
Defender (2)
SIM Yamaha, WI?IN? (2)
Boatus (2)
Float-on Trailer (2)
Tom's Outboard, WA (2)
Redden Marine, WA (2)
Les Schwab Tires (2)
Mobile East Marine, NC (2)
Tom's Boat Shop, WA (2)
Diamond SeaGlaze, BC, Canada
Shakespeare Antennas
Standard Horizon Radios, BC, Canada
Diego's Upholstery and Canvas
Tern Boatworks, WA
Auburn Sports & Marine, WA
Attwood marine, IN
Moeller
Ingman Marine, FL
San Carlos Marine, FL
Raycor
BOE Marine
Boatlife
Ancor
Blueseas
Thetford
Jim Bennett Lifts and Seawalls, FL
Yardarm Boat Stands
Sail Rite
Surplus Unlimited
RAKA
Origo
Raymarine
Churchill Canvas, WA
Angler's Choice, WA
Gary Estes Mobile Trailer Repair, WA
Kenyon, Intl.
MinMar Marine, NJ
Lewmar,
Jean's Canvas, NJ
Bogan's Tacle Shop, NJ
NAPA
Rodger's Marine electronics, OR
Brown's Point Marina, NJ (NOTE: Destroyed by Sandy)
Twin Bridges marina, WA
West Coast Marine Services, WA
Gord Smith Marine, ONT, Canada
Bridge Yachts, ONT, Canada
Volvo Marine
Surette batteries, Canada
Insta_Trim Tabs, AK
Perko
Marine Beam, SC
A&M Suzuki Service, MD
Canvas Creations, MD
Plantation Yacht harbor, FL
Engel Coolers
Greg's Marine Wire
Whittaker Point Marina, NC
Goffrey Marine, NC
Virginia Canvas Works, VA
IBoats.com

Whew! Thats it. Lets keep this going with posts about service-good and bad. I'll try to continue compiling. Please give me location by state if you can.

Thanks.

Robert H. Wilkinson · Posted: Wed Jan 09, 2013 8:42 pm Post subject:

Havn't had any experience personally but I'd like to add another check mark on the good side for Wefing Marine. I have learned a lot from their website and from Marc's posts here. I'm sure running a marina he has better things he could be doing than helping us.

I even learned more from their website about the Rosborough than from the company website here in Canada!

Regards, Rob

Captains Cat · Posted: Wed Jan 09, 2013 9:14 pm Post subject:

I'm sure we've all heard of Angie's List! This seems to be Barry's List! Mr. Green

Great job, lets keep it up, maybe we can sell it to MS or FB and make a Brat Bundle!

Charlie

rogerbum · Posted: Wed Jan 09, 2013 10:51 pm Post subject:

Pat Anderson · Posted: Thu Jan 10, 2013 12:26 am Post subject:

Best:

Gary Estes Mobile Trailer Service, Issaquah, WA

Gary has done so much for us, does it right, fair pricing and won't let us drive away until he is satisfied everything is exactly right. We will feel lost when Gary retires, which I hope is not any time soon.

Excellent:

West Coast Marine, Bellingham, WA

Pete charges a LOT but his service is the best, Gator is the best service manager, anywhere, period. They take good care of us.

Triton Marin, Ferndale, WA

They may not be doing the same stuff any longer, but Scott Boysen has gone the extra mile taking care of Daydream, installing our Webasto, our washdown system, and fixing my screw-up opening up the vee-berth. Major kudos to Scott!

THUMBS DOWN:

King Saltwater Trailers, who won't take calls or talk to owners of their products. These folks do not deserve your business, buy a FloatOn or just about anything else.