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Leadbelly
Joined: 25 May 2009 Posts: 37 City/Region: Seattle
State or Province: WA
C-Dory Year: 2018
C-Dory Model: 23 Venture
Vessel Name: Sisu
Photos: Sisu
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Posted: Mon Jun 18, 2012 10:40 pm Post subject: Shakespeare customer support |
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Just had to pass on a great experience of customer support from Shakespeare. While out fishing a few weeks ago, the 4188-SL mount for my VHF antennae broke at the neck. Just to check, I emailed customer support asking if they could send me a replacement part rather then me having to buy a whole new mount. Got a response a couple days later saying they would check, and what do you know - the part arrived today, no charge. Awesome. _________________ Will
2018 Venture 23 “Sisu”
2019-2023
2007 22 Cruiser “Full 90”
2009-2019 |
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Robert H. Wilkinson
Joined: 26 Jan 2011 Posts: 1234 City/Region: Port Ryerse
State or Province: ON
Vessel Name: Romakeme IV
Photos: Romakeme IV
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Posted: Tue Jun 19, 2012 1:25 pm Post subject: Shakespeare customer suport |
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Will, great story - I had to smile. 5 years ago on bass opening day I was out fishing in Long Point Bay(Lake Erie). I had put out at 5am but wasn't having a lot of luck so I came back in about 10am. I secured the bow line to the wall then sat on the gunwale to secure the stern line. As I leaned over to grab the wall, the stern started sliding away - I started to loose my balance and on my way into the drink I grabbed the VHF antenna, which snapped off like a toothpick!!
The first thing I did of course was look around to see if anybody had seen my blooper!! If I had a video of the incident Shakespeare would probably send me a whole new antenna - just for the laughs!
Regards, Rob _________________ Talk to me and I will listen-- but if its not about boats or fishing all I will hear is bla,bla,bla,yada,yada,zzzzzzzz |
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