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Lets keep track of Good and Bad Customer Service
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20dauntless



Joined: 23 Jan 2008
Posts: 879
City/Region: Mercer Island and Decatur Island
State or Province: WA
C-Dory Year: 2008
C-Dory Model: 22 Cruiser
Vessel Name: Retriever and Nordic Tug 37
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PostPosted: Fri Nov 09, 2012 10:32 am    Post subject: Reply with quote

Good:
EQ Harbor Service
Scan Marine
Fisheries Supply
Twin Bridges Marina

Bad:
Honda Marine (corporate)

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potter water



Joined: 12 Apr 2011
Posts: 1076
City/Region: Logan
State or Province: UT
C-Dory Year: 1997
C-Dory Model: R-21 Tug
Vessel Name: Poopsy
Photos: Still C-razy
PostPosted: Fri Nov 09, 2012 11:07 am    Post subject: Reply with quote

Yeah, in any case, for me they are in cyberspace and are a great operation.
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lloyds



Joined: 02 Aug 2005
Posts: 1724
City/Region: sublimity
State or Province: OR
C-Dory Year: 1996
C-Dory Model: 22 Cruiser
Vessel Name: undecided
Photos: 1996 22 Cruiser (Lloyds)
PostPosted: Fri Nov 09, 2012 12:24 pm    Post subject: Reply with quote

EQ has to be at the top of the list
Sportcraft in oregon city
west marine
king marine canvas
Squallicum Harbor
PooderBuilt fabrication
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lloyds



Joined: 02 Aug 2005
Posts: 1724
City/Region: sublimity
State or Province: OR
C-Dory Year: 1996
C-Dory Model: 22 Cruiser
Vessel Name: undecided
Photos: 1996 22 Cruiser (Lloyds)
PostPosted: Fri Nov 09, 2012 12:26 pm    Post subject: Reply with quote

Need to add that those are on my "great" list

Alan Marine in Salem is really the only one on my "not so great" list. I haven't really had that much bad luck in the marine market.
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Will-C



Joined: 21 Aug 2007
Posts: 2476
City/Region: Temple
State or Province: PA
C-Dory Year: 2008
C-Dory Model: 23 Venture
Vessel Name: Will-C
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PostPosted: Fri Nov 09, 2012 1:31 pm    Post subject: Lets keep track of Good and Bad Customer Service Reply with quote

Potter,
It looks like game over for your boys in New Jersey see below, better start kissing up to Mark at Wefings!

Browns Point Marine Service - Laurence Harbor, NJ - Outdoor ...
Browns Point Marine Service has been distroyed by Hurricane Sandy and we are no longer in operation. ... Suzuki Outboards. Outdoor Gear/Sporting Goods.
www.facebook.com/​BrownsPointMarineService - Cached
More results from facebook.com »

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TOGO



Joined: 02 Sep 2010
Posts: 91
City/Region: Newport
State or Province: WA
C-Dory Year: 2009
C-Dory Model: 19 Angler
Vessel Name: TOGO
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PostPosted: Fri Nov 09, 2012 1:36 pm    Post subject: Reply with quote

A good small shop is TOMS Boat Shop in Wilbur, WA 509-647-5757. This one is by Lake Roosevelt. They also have a shop in Seattle some one else recommended. I haul my TOGO 120 mikes to get to this shop.

I will not go to Hope Marine in Hope, ID on Lake Pend Oreille. The owner spent a half hour telling me how bad C-Dories are. I feel that the work they did was incomplete.

Guy
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colobear



Joined: 23 Jan 2005
Posts: 2154
City/Region: Denver
State or Province: CO
C-Dory Year: 2006
C-Dory Model: 22 Cruiser
Photos: C-Cakes
PostPosted: Fri Nov 09, 2012 1:59 pm    Post subject: Reply with quote

This thread is doing exactly what I had hoped it would. Thanks everybody for posting. After a week or two I'll post a compilation to that date so we can see the "score", what supplier/service gets good or bad mentions most often. Many are already doing this but it should be helpful to us all if you say where the service/supplier is located.
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rogerbum



Joined: 21 Nov 2004
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City/Region: Kenmore
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PostPosted: Fri Nov 09, 2012 2:05 pm    Post subject: Reply with quote

Wefings wrote:
Brown's Point is in New Jersey.
Marc

From the "interwebs" -
Brown's Point Marine Service

(732) 264-7176
brownspoint.com

1703 Rt-35, Laurence Harbor, NJ 08879
Cross Streets: Near the intersection of RT-35 and Cliff Av

It appears there is more than one Brown's Point.

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c-ness



Joined: 21 Jul 2010
Posts: 521
City/Region: Bellingham
State or Province: WA
C-Dory Year: 2002
C-Dory Model: 24 Tomcat
Vessel Name: C-weetness
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PostPosted: Fri Nov 09, 2012 7:44 pm    Post subject: Reply with quote

Thumbs up to:

C-brats
EQ marine
West Coast Marine Services in Bellingham
Redden Marine Supply in Bellingham
Hilton Harbor in Bellingham
Squalicum Harbor in Bellingham

did I say C-brats....

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Robert H. Wilkinson



Joined: 26 Jan 2011
Posts: 1236
City/Region: Port Ryerse
State or Province: ON
Vessel Name: Romakeme IV
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PostPosted: Fri Nov 09, 2012 10:14 pm    Post subject: Reply with quote

Gord Smith Marine Inc. (Dundas, Ont.) - if you need a wood boat rebuilt, repaired or revarnished - he's your man.

Bridge Yachts (Port Dover, Ont.) - excellent people, a well stocked store, and a first rate, honest service department.

Volvo - their warranty is top notch.

Rosborough Boats - I still give them 2 thumbs up - even if they have moved their operation south of the border!

Surrette Batteries - excellent warranty(7 years)

Regards, Rob

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T.R. Bauer



Joined: 17 Nov 2007
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State or Province: AK
C-Dory Year: 1993
C-Dory Model: 22 Cruiser
Vessel Name: C-Whisperer
PostPosted: Sat Nov 10, 2012 1:56 am    Post subject: Reply with quote

I've never had good boat service. What does it look like?
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Chester



Joined: 04 Sep 2006
Posts: 1176
City/Region: home
State or Province: WA
C-Dory Year: 2005
C-Dory Model: 22 Cruiser
Vessel Name: Sold to lovely couple
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PostPosted: Sat Nov 10, 2012 7:15 am    Post subject: Reply with quote

Good customer service - Angola Canvas

Bad customer service - Sportcraft Marine
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potter water



Joined: 12 Apr 2011
Posts: 1076
City/Region: Logan
State or Province: UT
C-Dory Year: 1997
C-Dory Model: R-21 Tug
Vessel Name: Poopsy
Photos: Still C-razy
PostPosted: Sat Nov 10, 2012 9:50 am    Post subject: Reply with quote

Terrible news about Browns Point. They were very good.
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Matt Gurnsey
Dealer


Joined: 11 Nov 2008
Posts: 1532
City/Region: Port Orchard
State or Province: WA
Photos: Kitsap Marina
PostPosted: Sat Nov 10, 2012 12:20 pm    Post subject: Reply with quote

It is always interesting to me when the same company shows up on one person's "great service" list and on another's "poor service" list.

I have companies that I deal with in my boating life that I think are great and that go above and beyond what I expect. And I will hear from other boater's who have had a bad experience with the same company and will never go back.

BTW- Brown's Point was a great company, and we often used their website to look up parts because it was easier to navigate than the factory Suzuki site. We wish them the best and hope they can rebuild.

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Kitsap Marina
www.kitsapmarina.com
360-895-2193
(888) 293-7991
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Jack in Alaska



Joined: 17 Aug 2004
Posts: 1190
City/Region: Anchorage/Ninilchik
State or Province: AK
C-Dory Year: 2005
C-Dory Model: 26 Pro Angler
Vessel Name: HIGH TIDE II
Photos: HIGH TIDE II
PostPosted: Sat Nov 10, 2012 3:48 pm    Post subject: Insta-Trim Reply with quote

Insta_Trim trim tab company provided a new control head to me at no charge for a boat that was 5 yrs. old but practically unused, 130 hrs.
Can't beat that service!!!!!

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HIGH TIDE-II; 2005 26' ProAngler; 2003 200 Honda / 2009 9.9 Honda high thrust
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